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Personal Security malware

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I have a Dell T3400 with a 3.0 GHz processor and 3.25 GB of RAM. It is running XP Pro SP2.

It now has something called "Personal Security" that will not let any of the programs run including Malwarebytes and AVG. I can get into Windows Control Panel but am limited in what it will allow me to do. It seems to be profile specific in that if I log in as Administrator everything works and I'm able to run Malwarebytes, which did find three things that it was able to correct. However, when I log back in as using the users credentials, the problem returns.

I have turned off System Restore, but that hasn't helped. I've also logged in in Safe Mode and was able to open Malwarebytes, but when I log in as the user, I'm right back to the original problem.

Any help would be apprectiate.

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Hello ,Welcome to Malwarebytes.org

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You - :lol:

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  • Root Admin
Hi, I think you can post your request for help here:



Please do not just post to the HJT forum. Please follow the advise posted from noknojon as we need to get specific information so that we can assist you better.

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