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My computer just got the virus and is acting bad now. Cant open up Malware Bytes, Malware Bytes setup, Cannot access internet explorer or firefox keeps saying that its infected. I have tried renaming everything but nothing works yet. I am posting this up using my playstation 3, i can download files to my flash drive as long as the link is inncluded. Can somebody help me fix this problem?

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Hello.

Are you able to access Safe mode>

How to Boot into Safe Mode

I suggest you read over the instructions on how to boot into Safe Mode and then print these instructions out or save them in Notepad because you won't have access to this page while in Safe Mode.

Start in Safe Mode Using the F8 method:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use your arrow keys to navigate and highlight Safe Mode.
  • Hit Enter.
  • You will now be asked to choose your operating system. Again, use the arrow keys to select Microsoft Windows XP.
  • Hit Enter.

Your computer will proceed to booting into Safe Mode. During the boot process, you may see random code go past your screen. Simply wait for it to pass. Your computer should boot like usually, except with Safe Mode written in the corners of your screen. Your screen may also appear to be a different size because the video drivers are not loaded properly in Safe Mode.

After the boot, you will be asked whether you wish to use system restore, or to continue to Safe Mode. Select OK to choose Safe mode.

Additional instructions on booting into Safe Mode can be found here

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  • 2 weeks later...
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