Green wallpaper "Your computer is infected"

[mattd]

My kids corrupt every computer we have! Now on their computer there is nothing on each account but a blank desktop with wallpaper only and a prompt that has " c:windows\system32\winlon86......on top of it with with flashing lines in the black background. I can Ctrl+Alt+delete on one of the accounts and get the task manager but if I type in explorer.exe the desktop comes up with the green wallpaper with the black box and the message in red "your computer is infected", everything then locks up. It will not boot at all into safe mode. I put Malwarebytes program on a jump drive but it wont let me load it because I'm not an administrator. The other 2 accounts won't even let me get to the task manager. I've tried going thru the browse to open the desktop and connect via internet explorer but it won't connect. I usually just reload software reformatting the hard drive but they had stuff that they didn't want to loose. Any suggestions?

[JSntgRvr]

Hi, mattd

Welcome

Lets give this a try. You will need a flash drive to move information from the sick computer to a working computer, so we can see the progress of our actions.

Here is what you need to do.

Two programs to download

First

Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

Second

• Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 270.3 MB in size so it may take some time to download.
  
• When downloaded double click and this will then open ISOBurner to burn the file to CD
  
• Boot the Non working computer using the boot CD you just created.
  
• In order to do so, the computer must be set to boot from the CD first
  Note : For information click here
  
• Your system should now display a REATOGO-X-PE desktop.
  
• Double-click on the OTLPE icon.
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start. Change the following settings
  
  • Change Drivers to All
    
  • Change Registry to All
    
  • Press Run Scan to start the scan.
    
  • When finished, the file will be saved in drive C:\OTL.txt
    
  • Copy this file to your USB drive.
    
  • Please post the contents of the C:\OTL.txt file in your reply.