Jump to content

I can't start Malwarebytes

Recommended Posts

Som ekind of virus or trojan has made so I can not start Malwarebytes. Also if I use Google or any search engine and try to access Malwarebytes I get redirected to another page. I f I paste the link directly into the browser it works. I am also unable to start my computer in safe mode. I ran HijackThis and will paste in the log file. Any help with this would be greatly appreciated. Thanks.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:06:21 PM, on 1/22/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Boot mode: Normal

Running processes:








C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe



C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe


C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe


C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe

C:\Program Files\Microsoft Hardware\Mouse\point32.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe


C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe



C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe


C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe

C:\Program Files\Canon\CAL\CALMAIN.exe


C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\iPod\bin\iPodService.exe


C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\Trend Micro\HijackThis\Crusty.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://udeweb/EnterpriseCommon/logon.jsp?a...n&testind=p

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Amica Mutual Insurance Company

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.amica.com:80

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Watch for Browser Events - {516E2306-7ADF-47EC-AEA8-ACB6B51899F1} - C:\PROGRA~1\MACROE~1\iCapture.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: (no name) - {ADF7A713-0ECD-4D2D-B773-C0D83ABBCF67} - C:\WINDOWS\system32\hgGwVpoM.dll (file missing)

O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)

O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe

O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe

O4 - HKLM\..\Run: [ChkAdmin] C:\PROGRA~1\Compaq\COMPAQ~1\CHKADMIN.EXE

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [POINTER] point32.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [sNM] C:\Program Files\SpyNoMore\SNM.exe /startup

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\Cpqdiag\CpqDfwAg.exe

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer

O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify

O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe

O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe

O4 - Global Startup: Bginfo.lnk = C:\BGInfo\Bginfo.exe

O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\ipsecdialer.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: Add to Playlist - res://C:\Program Files\PacketVideo\TwonkyBeam\TwonkyIEPlugin.dll/314

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


O15 - Trusted Zone: http://webreport.adesaimpact.com (HKLM)

O15 - Trusted Zone: http://*.amica.com (HKLM)

O15 - Trusted Zone: *.gefleet.com (HKLM)

O15 - Trusted Zone: http://*.hoprj01 (HKLM)

O15 - Trusted Zone: http://*.hoprjsp01 (HKLM)

O15 - Trusted Zone: http://*.horrycounty.org (HKLM)

O15 - Trusted Zone: *.pclaims.com (HKLM)

O15 - Trusted Zone: http://*.peoplesoft.com (HKLM)

O15 - Trusted Zone: *.processclaims.com (HKLM)

O15 - Trusted Zone: http://*.ri150ws177 (HKLM)

O15 - Trusted Zone: http://*.siebel.com (HKLM)

O15 - Trusted Zone: http://peoplesoft.update.com (HKLM)

O15 - Trusted IP range: (HKLM)

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1239669374859

O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://sslvpn.amica.com/whalecom63bc792f8c...tsweb/msrdp.cab

O16 - DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} (Whale Client Components) - https://amicamail.amica.com/InternalSite/WhlCompMgr.cab

O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://junipersslvpn.amica.com/dana-cached...perSetupSP1.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = AMICA.COM

O17 - HKLM\Software\..\Telephony: DomainName = AMICA.COM

O17 - HKLM\System\CCS\Services\Tcpip\..\{500775E3-D7B2-4748-9795-A10FDDAD9379}: NameServer =,

O17 - HKLM\System\CCS\Services\Tcpip\..\{F9A37993-98A2-43BA-833A-C888EE13D920}: NameServer =,,

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = AMICA.COM

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = AMICA.COM

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = AMICA.COM

O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: diucsk.dll c:\windows\system32\yezejugo.dll c:\windows\system32\marokeru.dll c:\windows\system32\jatibusu.dll c:\windows\system32\gojoyewi.dll gebejiri.dll ,puzojowo.dll

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: Compaq Local Alerter (CPQALERT) - Hewlett-Packard Company - C:\Program Files\Compaq\Compaq Management Agents\cpqalert.exe

O23 - Service: cpqdmi - Compaq Computer Corporation - C:\PROGRA~1\Compaq\COMPAQ~1\cpqdmi.exe

O23 - Service: Compaq DMI Web Agent (cpqWebDmi) - Hewlett-Packard Company - C:\PROGRA~1\Compaq\COMPAQ~1\CPQWEB~1\WebDmi.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

O23 - Service: DB2 JDBC Applet Server (DB2JDS) - International Business Machines Corporation - C:\Program Files\SQLLIB\BIN\db2jds.exe

O23 - Service: DB2 Security Server (DB2NTSECSERVER) - International Business Machines Corporation - C:\Program Files\SQLLIB\BIN\db2sec.exe

O23 - Service: Remote Diagnostics Enabling Agent (DfwWebAgent) - Hewlett Packard - C:\WINDOWS\Cpqdiag\Cpqdfwag.exe

O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe

O23 - Service: TiVo Install Helper (TivoInstallHelper) - TiVo Inc. - C:\WINDOWS\Installer\MSI8.tmp

O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

O23 - Service: Win32Sl (WIN32SL) - Intel - C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\bin\Win32sl.exe


End of file - 13066 bytes

Link to post
Share on other sites

  • Staff

Hi and welcome to Malwarebytes.

Download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post the one that is not minimized.

After you post that log, please visit this webpage for instructions for running ComboFix:


  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.


Link to post
Share on other sites

  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.