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"Genuine host process for WIn32 service has encountered a problem..."


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Roughly 30 minutes after my computer starts I get a message that "genuine host process for Win32 has encountered a problem and needs to close" then it asks me if I want to report the error to microsoft or not. Regardless of if I click yes or no, then I get a countdown clock come up saying the system must be restarted in 30 seconds. This is not a legitimate windows thing, because it is tripping my anti-virus and anit-malware software. However, none are able to eliminate the problem. My computer will automatically restart, and I launch the anti-virus or anti-malware software, and before the thorough scan finishes, I get the error message again, and the computer restarts. This problem began after a routine Windows security update. Does anyone else experience this? What can I do to fix this? Thanks!!!

-Mitch

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Hello pubah, and welcome to Malwarebytes.org

That could easily be caused by a rootkit which you may need expert help to remove.

However, the experts don't work on Malware removal in the general forums.

Please print out, read and follow the directions here. Try to complete all the steps, but you can skip any steps you are unable to complete. Then post a NEW topic here. If your computer is un-bootable, just post a description of the problems you are having there.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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