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malware won't install


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We downloaded malware bytes to my computer and transferred to my husband's computer, which is the one infected. When he clicks on malware to install, it gets halfway through extracting files and freezes up. We have tried renaming the file. I don't know what else to do. No error messages of any kind come up, it just stalls.

thanks!!

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Hello kimmy0127, and welcome to the forums here at Malwarebytes.org :)

Please read the following:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

Thank you :)

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