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Installation Problems

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I ran into a problem with Malwarebytes not being able to update, so I uninstalled it and downloaded the latest version. However, the latest version won't install (I get multiple corrupted file errors during installation) and I still see the folder for Malwarebytes and I can still right-click on a file and select "scan with Malwarebytes". I've run the clean uninstall tool and it hasn't helped. Any ideas on how to completely get rid of the previous version of Malwarebytes / get the new version to install?

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Hi Totenglocke,

Please try this:

  1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  2. Restart your computer (very important).
  3. Download and run this utility. mbam-clean.exe
  4. It will ask to restart your computer (please allow it to).
  5. Then download Malwarebytes' Anti-Malware from here and reinstall it.

If this does not work, please post back as tell us exactly what error messages you were getting.

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