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Protection module scheduling not working


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Anti-Malware Version 1.44 installed on 10 computers running Windows XP SP3.

Purchased and installed 10 licenses. Activation of protection module appears to have worked; MBAMService running.

Symantec Endpoint Protection 11.0.4000.2295 installed on all computers.

Manual scanning works fine. Scheduled updates and scans do not appear to be working. Update information reflects last time a manual update was performed.

Not getting any errors in the Malwarebytes or Symantec log files.

Did I miss something?

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Please exclude the following files from your antivirus: (If you need help with doing it with Symantec Endpoint Protection let me know)

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 32 bit versions Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Please post back and let us know how it went.

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  • Root Admin

Hello Proud Grandpa,

With 10 computers that sounds to be a bit more than a home user. Was this a Corporate purchase?

Regardless it sounds more like a scheduling issue. You can contact the helpdesk by sending email to support@malwarebytes.org and they should be able to assist you in correcting the issues.

Thanks.

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