Update Problem

[retsel25]

Hi, I'm new here and I Apologize if I post this topic in the wrong place. Anyways I installed malwarebytes on this machine and it installed OK, but when I tried updating it, I get this message: Please Report this following error code to the Malwarebytes support team ERROR CODE : 732(12029,0). All the other machines I never encountered this problem.

thanks!

[prairie dog]

Hi and welcome to the forum

Have a look here and see if that helps

Let us know if that fixes your issue

[retsel25]

Hi and welcome to the forum

Have a look here and see if that helps

Let us know if that fixes your issue

Hi again, I forgot to mention that Internet Explorer 8 on this machine does not work. I'm using FireFox. I'll check out the suggestions that you send me.

[prairie dog]

try this:

# Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

# Restart your computer (very important).

# Download and run this utility. mbam-clean.exe

# It will ask to restart your computer (please allow it to).

# After the computer restarts, Temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent if you are using the paid version

[prairie dog]

I forgot to ask, have you added MBAM to your AV and firewall exclusions or ignore list? Make sure these files are excluded or ignored:

# C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

# C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

# C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

Also, have a look at #8 here

[Firefox]

I am not sure you will be able to update if your IE is not working? Why do you say it is not working. We may have to correct that first.

[retsel25]

I tried opening the IE8 but it could not detect internet connection. I'm going to try to install IE7 and see if it works. I believe a virus or something disabled the IE.

[marktreg]

Hi retsel25,

Please do the following to see if it corrects the updating problem:

Step 1: Verify Internet Connectivity of Internet Explorer:

• Click on Start and select Run
  
• In the Run box copy and paste the text in the following code box exactly as written and press Enter or click on OK:

  REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

  
  

• Try updating again and if it does not work then please proceed to Step 2
  

Step 2: Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

The FAQ contains examples of setting file exclusions for some known AV products.

Now try updating Malwarebytes' Anti-Malware once more and if it does not work then please proceed to Step 3

Step 3: Verify Your Internet Connection Settings:

• Open Internet Explorer
  
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
    

  [*]Click on Tools at the top and select Internet Options

  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
    

  [*]Click on the Connections tab

  [*]Click on the LAN settings button

  [*]Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it

  [*]Under Proxy server make sure that the box next to Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is not checked and if it is, click the box next to it to uncheck it

  [*]Click on the OK button to close the Local Area Network (LAN) Settings window

  [*]Click on the OK button to close the Internet Options window

  [*]Try updating Malwarebytes' Anti-Malware again to see if it now works correctly

Please let us know how it goes.

Thanks

[retsel25]

Hi Again, I got it going. Malwarebytes is updating and scanning right now. Looks like everything is good now. Thanks for helping me.