Malwarebytes unable to run

[rdana55]

I've spent 4 hours online with personal Microsoft support (easy assist - ran their OneCare ful performance protection scan in safe and normal) from the phillipines to no avail/resolution. they have elevated to Tier 2 support and ask me to wait 5 days!! Malewarebytes has solved infections in the past but this bug is bad. it will not load malware, says things are missing?? downloaded the 1.44 to usb and tried to run from there still no go. Same with "Norman" malware tool. Some of the home PC user profiles seem ok, two have problems. Latest is a green desktop with redbox center saying you are infected...like i didn't know.

Any ideas????

[rdana55]

digging further in I see this is not a rare problem. will try some of the remedies when i get home. The Microsoft guys were using the process explorer (still have it on my desktop) exstensively deleting merrily away...to no avail however.

trying figure out which step to take next, maybe using a random named mbam.exe??? or the CLB rootkit??

suggestions?

[marktreg]

Hello rdana55, and welcome to Malwarebytes.org

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