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Malwarebytes unable to run

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I've spent 4 hours online with personal Microsoft support (easy assist - ran their OneCare ful performance protection scan in safe and normal) from the phillipines to no avail/resolution. they have elevated to Tier 2 support and ask me to wait 5 days!! Malewarebytes has solved infections in the past but this bug is bad. it will not load malware, says things are missing?? downloaded the 1.44 to usb and tried to run from there still no go. Same with "Norman" malware tool. Some of the home PC user profiles seem ok, two have problems. Latest is a green desktop with redbox center saying you are infected...like i didn't know.

Any ideas????

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digging further in I see this is not a rare problem. will try some of the remedies when i get home. The Microsoft guys were using the process explorer (still have it on my desktop) exstensively deleting merrily away...to no avail however.

trying figure out which step to take next, maybe using a random named mbam.exe??? or the CLB rootkit??


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Hello rdana55, and welcome to Malwarebytes.org

The experts don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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