Jump to content


Recommended Posts

Malwarebytes keeps returning this infected file: C:WINDOWS\system32\drivers\fkboou.sys.

When I elect to remove the file, a window appears saying the file can only be removed on reboot. I select Yes. The system reboots, but the file is still there. I run MalwareBytes again. Same thing. If I turn off my internet, the reboot freezes. I have to force quit. I can't start in safe mode either.

I've tried manually removing fkboou.sys from the explore window, but it won't allow, can't move or rename. I can see that the file was created on Dec. 28. I tried restoring system to the day before--everything looked like it was going to work, then at the end of the process it said it couldn't be done.

In the meantime I'm unable to load Google or access google-driven applications. I can use google maps, though. Odd.

Any ideas on how to get rid of fkboou?

Link to post
Share on other sites

Hello clara, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.