fkboou.sys

[clara]

Malwarebytes keeps returning this infected file: C:WINDOWS\system32\drivers\fkboou.sys.

When I elect to remove the file, a window appears saying the file can only be removed on reboot. I select Yes. The system reboots, but the file is still there. I run MalwareBytes again. Same thing. If I turn off my internet, the reboot freezes. I have to force quit. I can't start in safe mode either.

I've tried manually removing fkboou.sys from the explore window, but it won't allow, can't move or rename. I can see that the file was created on Dec. 28. I tried restoring system to the day before--everything looked like it was going to work, then at the end of the process it said it couldn't be done.

In the meantime I'm unable to load Google or access google-driven applications. I can use google maps, though. Odd.

Any ideas on how to get rid of fkboou?

[prairie dog]

Hello clara, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org