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Very Slow Network and Video Streaming


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Hi There, I have a customer with a home network of 4 computers running Windows 7, the problem is that with the IP blocking feature activated in version 1.44 (and previous versions) the network data transfer is very slow and media streaming over the network is useless. to transfer a 700MB video file can take upto 40 minutes, turn off the IP blocking and it takes less than 60 seconds.

Any updates in the pipeline regarding the IP blocking feature?? Also the ability to turn off the notifications would be nice, I have had a couple of customers that really do not like this feature keep poping up every 5 minutes when they are on-line.

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Greetings :)

For the customers having the slow streaming issue please try the following to see if it helps. If it does not then please have them contact support@malwarebytes.org:

For Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

For Windows Vista and Windows 7:

  • Click on the Start Orb vista-7-start.png and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

For the notifications, there is a registry setting that can be used to disable the notification pop-ups. It is the silentipmode option listed under Registry Switches for Controlling IP-Blocking located in the FAQ here

If you need anything else just post.

Thanks :)

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