MBAM - Full and Quick scan freezes on XP

[Woodwork10]

Scan freezes at .dll file or lastly the mbam.exe. Have uninstalled and reinstalled twice, Not having any problems with CA anti-virus scans or spybot. Assistance appreciated.

[marktreg]

Hi Woodwork10,

Please try this:

First run a disk check.

To do this, RIGHT click on your (C:) drive and click on 'Properties'.

Then click on the 'Tools' tab and under 'Error-checking' click 'Check Now'.

You will see a gui with two boxes in it, one which says 'Automatically fix file system errors' and on which says 'Scan for and attempt recovery of bad sectors'.

Just tick the box that says 'Automatically fix file system errors' and then click 'Start'.

You will then see a box which asks you if you want to schedule the disk check to occur the next time you restart Windows.

Click 'Yes' and restart your computer to run the disk check.

Then use the MBAM clean utility as described below.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
   
2. Restart your computer (very important).
   
3. Download and run this utility. mbam-clean.exe
   
4. It will ask to restart your computer (please allow it to).
   
5. Then download Malwarebytes' Anti-Malware from here, install it, update it, then restart your computer.
   

Then please exclude the following files from your antivirus:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

Then try to run a Quick Scan with Malwarebytes. Note: Spybot's 'TeaTimer' utility can sometimes prevent other anti-malware programs from completely removing found malware.

If the above suggestions do not fix the problem, it is likely that your computer is infected with malware. So please follow the directions below.

The experts don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org