Worm-Emold

[bdr005]

Last night Webroot Antivirus found the Worm Emold on my computer, I had updated the definitions for the Virus program this weekend. This worm has caused me not to be able to use my mouse, internet or USB ports. I ran the sweep and quarantined everything, using my keyboard keys, but none of the functions above are working. What are my options here? This is my computer for my personal business and I need documents off there from the last week that I haven't been able to backup. What are my options? Do I need to take this somewhere to get it fixed or is this something that I can remove with your assistance? Thanks for your time.

[prairie dog]

Hello bdr005, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[bdr005]

That's the problem, the worm is not allowing me to access the internet, so I can't download Malwarebytes. Also I can't boot in safemode either. Thanks in advance!

[prairie dog]

follow my above directions and just post your problem in the HJT log forum. Everything is explained above. Thanks