Can't Open Malware Bytes

[Moessap]

I recently got some sort of infection of my computer which has messed it up pretty badly. It was a program which was telling me I had a virus and to download their software to remove it etc etc... which I knew was a scam. So I tried to load Malware Bytes to remove it, and I kept getting an error message.

I tried uninstalling it and reinstalling it... and this virus (or whatever it is) actually redirected my browser when I tried to go to the malware bytes site. Anyway, I found somewhere else to get it, but then I couldn't run the program to install it.

I finally downloaded and ran Ad Aware, which seems to have gotten rid of most of the problem, but things are still a little messed up... and I still can't open the malware bytes executable file to install it.

Any suggestions or help?

Thanks!

[miekiemoes]

Hi,

Please try this version of malwarebytes: Click the link here

Save it on your desktop. You'll see it will have a random name, and will look similar like this:

Doubleclick on it, so it will extract the files and will start Malwarebytes automatically.

In case the installer (random named file) won't run either, rename it to EXPLORER.EXE and try again.

When Malwarebytes opens, click the "Update" tab FIRST and select to check for updates in order to get the latest updates.

In case Malwarebytes doesn't open, search for the folder mbam-installer on your desktop, open it and doubleclick the file winlogon.exe which will be present in there. This should launch Malwarebytes.

Then perform a scan and let it remove what it found. Reboot afterwards (important).

After reboot, post the malwarebytes log together with a new HijackThislog.

In case you're having problems with above instructions, let me know.

[miekiemoes]

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