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My roommate has contracted this virus. Since it has blocked access to the internet and the taskmanager, she went in to msconfig=>startup and removed all associated items with IS2010 without telling me. Unfortunately, now the computer can't progress past the login screen. I try logging in as administrator and it flashes the dekstop, then goes immediately back to the login screen. I've tried logging in to safe mode, but it restarts the computer automatically. I wasn't even able to download Malwarebytes, so I'm stuck. Any help would be much appreciated.

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Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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