Jump to content

anti-malware won't run

Recommended Posts


my computer is infected with malware defense. i asked a friend for help, who told me to install anti-malware. i was able to download it but couldn't install it. i renamed the setupfile and then it worked just fine. but when i clicked on the symbol to start the program nothing happened. i guess malware defense prevents the program

from working propperly but i have no idea how to fix it.

i'm a layman concerning computers and i would be absolutely grateful if someone here could help me. please!! :)

thanks in advance for any help

(and sorry for my bad english :welcome: )


Link to post
Share on other sites

Hello Juruma

Welcome to Malwarebytes.


  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Under Custom scan's and fixes section paste in the below in bold





























  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.


Download the following GMER Rootkit Scanner from Here

  • Download the randomly named EXE file to your Desktop. Remember what its name is since it is randomly named.
  • Double click on the new random named exe file you downloaded and run it. If prompted about the Security Warning and Unknown Publisher go ahead and click on Run
  • It may take a minute to load and become available.
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED

  • Sections


  • Drives/Partition other than Systemdrive (typically only C:\ should be checked)

  • Show All (don't miss this one)

  • Then click the Scan button & wait for it to finish.
  • Once done click on the [save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop
  • **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
  • Click OK and quit the GMER program.
  • Note: On Firefox you need to go to Tools/Options/Main then under the Downloads section, click on Always ask me where to save files so that you can choose the name and where to save to, in this case your Desktop.
  • Post that log in your next reply.

Link to post
Share on other sites


I downloaded OTL and changed the settings as you told me. It started running but at some point it stopped - twice.

In the bottom of the window it says: scanning session manager AppCertDlls key...

That's when it stopps and then nothing happens and it says "OTL (no reply)"

I think I may know what I've been doing wrong, but I'm not sure. I'm not english, so when you say "paste in the below in bold" do you mean bold letters?

I'm sorry to bother you with this but I've just little knowledge concernig computers.

thanks again in advance,


Link to post
Share on other sites

No it's not you try this program.

Also see if you can get me the Gmer program to give a log.

Please download DDS and save it to your desktop.

  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open as well as attach.txt.
  • Save both reports to your desktop.


Please include the contents of the following in your next reply:



Link to post
Share on other sites

This is what i finally did (got this virus at 7PM and it is now 3 AM).

None of my anti-virus programs would work either. They'd either freeze or not let me scan. I finally downloaded smitfraudfix off of some site I found. I ran it in safe mode and it got rid of the system virus warnings,security alert, and serious freeze issues. But my comp was still running slow and none of my virus programs were functional. And of course, I STILL had the Malware Defense program on my computer after deleting it in safe mode...Anyways, I had weird troubles when I was downloading malbytes and also had to change the install name to get it to work. But then it wouldn't launch! Finally, at my wits end, I went to where I installed malbytes and changed the name of the launching icon. I think it's called mbm. Clicked on it and it worked! I just finished scanning...its 320AM, and I can finally go to sleep knowing I am free of Malware Defense for now. :welcome:

Cheers -

And I hope anyone who gets the Malware Defense / Windows Security Alert virus this will find this post!

Link to post
Share on other sites

  • 4 weeks later...
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.