help

[marko890]

when i run a scan it runs fine until it starts to scan C:\Program Files\Java\jre6\bin\jureg then it just seems to freeze and becomes unresponsive, can anyone help me, i really like this Malwarebytes program. Peace

[noknojon]

Welcome marko890 -

First is your Java up to date - Next Un/re install this program by following the steps at item #7 from the link below -

http://www.malwarebytes.org/forums/index.p...ost&p=49525

Thank You -

[marko890]

Welcome marko890 -

First is your Java up to date - Next Un/re install this program by following the steps at item #7 from the link below -

http://www.malwarebytes.org/forums/index.p...ost&p=49525

Thank You -

where on the page is item 7?? theres a 7 under each letter

[exile360]

It's the one that starts with the number 7. that begins like this:

ISSUE: After purchasing, when I enter my ID and Key, I am told that my ID and Key are invalid.

SOLUTION: Follow these procedures as outlined below.

[disluinon]

I'm also having this problem. The program freezes at different times, but never makes it more than about a minute without freezing. I'll try the solution you've recommended for Mark! Thanks!

[disluinon]

Well, I tried that and it didn't change anything. I ran a disk check on my hard drive, too, and that didn't change anything. I should mention that I've used the program for over a year with no problems. It's only with the latest program update that this has happened.

If I boot into safe mode, the program scans with no problem!

[exile360]

It sounds like a conflict with the driver or your antivirus.

Please exclude the following files from your antivirus:

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

[disluinon]

Well, I did that and nothing's changed. I'm stumped!

[exile360]

What version of Windows are you running (ie 2000, XP, Vista 32, Vista 64, 7 32, 7 64)?

[disluinon]

What version of Windows are you running (ie 2000, XP, Vista 32, Vista 64, 7 32, 7 64)?

XP

[noknojon]

Hi disluinon -

If I boot into safe mode, the program scans with no problem!

The only problem with this is that Malwarebytes will not scan properly in safe mode - Many files that need scanning are not opened -

Have you updated or tried the Un/re install instructions as written in the link I posted to item #7 ?

It usually kicks my XP SP3 version back -

Thank you -

EDIT - Please follow exile360 first but try these options also -

[exile360]

Please download Sysinternals Autoruns from here.

• Save Autoruns.exe to your desktop and double-click it to run it.
  
• Once it starts, please press the Esc key on your keyboard.
  
• Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  
• When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  
• Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Attach the Autoruns.zip folder you just created to your next reply
  

[disluinon]

Here you go!

noknojon: yep, i did everything in step 7!

Please download Sysinternals Autoruns from here.

• Save Autoruns.exe to your desktop and double-click it to run it.
  
• Once it starts, please press the Esc key on your keyboard.
  
• Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  
• When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  
• Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Attach the Autoruns.zip folder you just created to your next reply
  

AutoRuns.zip

[disluinon]

Also, thanks for taking the time to help!

[exile360]

Hello again

Looking at your Autoruns log the only potential issues I can find that could be the cause would be Diskeeper and of course AVG (which we've already discussed).

Disable Some Services on XP:

• Click on Start and click Run
  
• In the run box type services.msc and press Enter
  
• Once the Services window opens, scroll down the list until you find each of the following and for each one double click on it
  
• Click the Stop button to stop the service from running, then click the drop down menu next to Startup Type and select Disabled
  
• Click the Apply button and click on Ok
  
  • Disk Keeper Service
    

  [*]Close the Services control panel

Once that's done, reboot your computer and try scanning again. If that does not work then please follow the instructions here and post your logs in a new topic here

Please be sure not to install any software or use any removal or scanning tools except those that you are

instructed to by the expert who will be assisting you as doing so can make their job much more difficult.

note: if for some reason you are unable to run some or any of the tools in the first link, then skip that step and move on to the next one.

If you can't even run HijackThis, then just post here: Malware Removal - HijackThis Logs describing your issues and an expert will reply with further instructions.

That will allow for the use of more advanced tools and assistance in finding and correcting the issue that you're having.

[disluinon]

Yeah, disabling Diskeeper didn't work, so I followed your instructions and made a new post with my logs. Thanks for the help!

[exile360]

You're welcome

They should be able to help you further track down and correct the issue.