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[SPLIT] Unable to run MBAM


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i tried both the otl and gmer process and my malwarebyte still has the same error message "unable to execute file mbam.exe" . when i ran gmer i got the message that gmer found modification that may have been caused by rootkit, do you want to scan. I said yes. But when it finished I forgot to save the file. I'm running this again. will send gmer report once i have it.


OTL logfile created on: 12/29/2009 10:32:59 PM - Run 1

OTL by OldTimer - Version Folder = C:\Program Files

Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,015.00 Mb Total Physical Memory | 459.00 Mb Available Physical Memory | 45.00% Memory free

2.00 Gb Paging File | 2.00 Gb Available in Paging File | 81.00% Paging File free

Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 72.06 Gb Total Space | 59.80 Gb Free Space | 82.99% Space Free | Partition Type: NTFS

Drive D: | 72.05 Gb Total Space | 71.96 Gb Free Space | 99.87% Space Free | Partition Type: NTFS

E: Drive not present or media not loaded

F: Drive not present or media not loaded

G: Drive not present or media not loaded

H: Drive not present or media not loaded

I: Drive not present or media not loaded


Current User Name: elizabeth

Logged in as Administrator.

Current Boot Mode: Normal

Scan Mode: Current user

Company Name Whitelist: Off

Skip Microsoft Files: Off

File Age = 30 Days

Output = Minimal

========== Processes (SafeList) ==========

PRC - C:\Program Files\OTL.exe (OldTimer Tools)

PRC - C:\WINDOWS\system32\winupdate86.exe (YKiKkxaDyhFiaxaUmysSI)

PRC - C:\Program Files\Java\jre6\bin\jqs.exe (Sun Microsystems, Inc.)

PRC - C:\Program Files\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)

PRC - C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe (Microsoft Corporation)

PRC - C:\WINDOWS\RTHDCPL.EXE (Realtek Semiconductor Corp.)

PRC - C:\Program Files\EeePC\ACPI\AsAcpiSvr.exe (ASUSTeK Computer Inc.)

PRC - C:\Program Files\EeePC\ACPI\AsTray.exe (ASUSTeK Computer Inc.)

PRC - C:\Program Files\ASUS\EeePC\Super Hybrid Engine\SuperHybridEngine.exe (ASUSTeK Computer Inc.)

PRC - C:\Program Files\EeePC\ACPI\AsEPCMon.exe (ASUSTeK Computer Inc.)

PRC - C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation)

PRC - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe (Synaptics Incorporated)

PRC - C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe (Microsoft Corporation)

PRC - C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (Microsoft Corporation)

PRC - C:\WINDOWS\explorer.exe (Microsoft Corporation)

PRC - C:\WINDOWS\system32\hkcmd.exe (Intel Corporation)

PRC - C:\WINDOWS\system32\igfxext.exe (Intel Corporation)

PRC - C:\WINDOWS\system32\igfxsrvc.exe (Intel Corporation)

========== Modules (SafeList) ==========

MOD - C:\Program Files\OTL.exe (OldTimer Tools)

MOD - C:\WINDOWS\system32\bizoyuza.dll ()

MOD - C:\WINDOWS\system32\junetike.dll ()

MOD - C:\WINDOWS\WinSxS\x86_Microsoft.VC80.ATL_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_473666fd\ATL80.dll (Microsoft Corporation)

MOD - C:\Program Files\Microsoft Office\Office12\GrooveUtil.dll (Microsoft Corporation)

MOD - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll (Microsoft Corporation)

MOD - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll (Microsoft Corporation)

MOD - C:\Program Files\Microsoft Office\Office12\GrooveNew.dll (Microsoft Corporation)

MOD - C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\msvcr80.dll (Microsoft Corporation)

MOD - C:\WINDOWS\system32\rsaenh.dll (Microsoft Corporation)

MOD - C:\WINDOWS\system32\linkinfo.dll (Microsoft Corporation)

========== Win32 Services (SafeList) ==========

SRV - (Sophos AutoUpdate Service) -- File not found

SRV - (SAVService) -- File not found

SRV - (SAVAdminService) -- File not found

SRV - (JavaQuickStarterService) -- C:\Program Files\Java\jre6\bin\jqs.exe (Sun Microsystems, Inc.)

SRV - (SeaPort) -- C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe (Microsoft Corporation)

SRV - (fsssvc) -- C:\Program Files\Windows Live\Family Safety\fsssvc.exe (Microsoft Corporation)

SRV - (odserv) -- C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE (Microsoft Corporation)

SRV - (Microsoft Office Groove Audit Service) -- C:\Program Files\Microsoft Office\Office12\GrooveAuditService.exe (Microsoft Corporation)

SRV - (ose) -- C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (Microsoft Corporation)

========== Driver Services (SafeList) ==========

DRV - (SCDEmu) -- C:\WINDOWS\system32\drivers\scdemu.sys (PowerISO Computing, Inc.)

DRV - (HPZid412) -- C:\WINDOWS\system32\drivers\HPZid412.sys (HP)

DRV - (PxHelp20) -- C:\WINDOWS\System32\Drivers\PxHelp20.sys (Sonic Solutions)

DRV - (IntcAzAudAddService) Service for Realtek HD Audio (WDM) -- C:\WINDOWS\system32\drivers\RtkHDAud.sys (Realtek Semiconductor Corp.)

DRV - (SRS_PremiumSound_Service) -- C:\WINDOWS\system32\drivers\SRS_PremiumSound_i386.sys ()

DRV - (AR5416) -- C:\WINDOWS\system32\drivers\athw.sys (Atheros Communications, Inc.)

DRV - (SynTP) -- C:\WINDOWS\system32\drivers\SynTP.sys (Synaptics Incorporated)

DRV - (L1c) -- C:\WINDOWS\system32\drivers\l1c51x86.sys (Atheros Communications, Inc.)

DRV - (fssfltr) -- C:\WINDOWS\system32\drivers\fssfltr_tdi.sys (Microsoft Corporation)

DRV - (uvclf) -- C:\WINDOWS\system32\drivers\uvclf.sys (GenesysLogic Technologies, Inc.)

DRV - (iaStor) -- C:\WINDOWS\system32\drivers\iaStor.sys (Intel Corporation)

DRV - (Ambfilt) -- C:\WINDOWS\system32\drivers\Ambfilt.sys (Creative)

DRV - (SophosBootDriver) -- C:\WINDOWS\system32\drivers\SophosBootDriver.sys (Sophos Plc)

DRV - (HDAudBus) -- C:\WINDOWS\system32\drivers\hdaudbus.sys (Windows

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Hello lyk,

A number of malwares, (trojans & Vundo) are on this system.

A wipe / pave/ and re-install of Windows is the safest longterm & also fastest to solve your issues.

I suggest you disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though a number of malwares have been identified and can be killed, because of likely backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

See How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

See http://www.dslreports.com/faq/10063

See also 4 steps to protect your computer

I suggest a clean (new) Windows XP Install:

Before you do that, make sure you have at hand the Windows XP CD and also, a fresh new copy of your antivirus that is downloaded from a clean pc and saved on transportable-media (CD-DVD or clean thumb drive).

When you are at point of re-installing o.s., I'd recommend you have the pc disconnected from internet until after the o.s. is installed, plus the antivirus is fully setup and running.

See Windows XP Clean Installation - Partitioning and Formatting using Windows XP CD by Ramesh Srinivasan, MS-MVP & AumHa VSOP

Also Clean Install Windows by Michael Stevens, MS-MVP

I would urge you to follow the directions very carefully.

You will loose your documents so if you have some to save, offload them to a separate offline media. And later on insure you do a full scan of them by running your antivirus.

If you wish to attempt to remove malwares with my guided help, let me know.

But make note that there are no guarantees of any kind that all malwares will be found and removed.

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