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Problem Event Name: APPCRASH

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Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version:

Application Timestamp: 4b18370a

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdaae

Exception Code: e06d7363

Exception Offset: 00009617

OS Version: 6.1.7600.

Locale ID: 1033

Additional Information 1: 57dc

Additional Information 2: 57dc1304986dca9230289ffa64901279

Additional Information 3: 2853

Additional Information 4: 28536d498389d54c478530edadcaf212

i searched around for a good while trying to figure out what/why this happened, and no luck. hope this helps.


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One time, and not yet again. MBAM found C:\Users\DrAnal\AppData\Local\Temp\wbemperf.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

I have rebooted once only, and no further instances. MBAM updating correctly, etc. No unusual processes running.

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  • Root Admin

Well if the problem is not recurring and your current MBAM and your own Anti-Virus scans are coming back clean then you should be okay.

If you do experience any issues that might appear to indicate that you're infected then I'd suggest following the advice below.

Since we don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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