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Hello I am new to the forums and am completely frustrated by this annoying malware. Tried many scans but nothing seems to work. Read some of the other topics and currently doing a dds scan and going to run gmer later.

I would like to post the logs if any tech support would like to review and help me out. Much appreciated

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Hello JC200916

Welcome to Malwarebytes.


Can you do it in Safe Mode?

*Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.

Please try to do that if it doesn't work then we will move on to something else.

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The DDS and ATTACH files are zipped and attached to this reply. The odd thing is that the gmer scan couldn't pick up anything and there was nothing to copy onto notepad. The scan was done in safe mode. I will try to do a scan with gmer during normal startup and see if it will work.

I'll be waiting for any further instructions.


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