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error message 721 (0,14)

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I have got infected by a number of trojans and when I run the full scan I get this error message 721 (0,14) - what does it mean.

I also ran a quick scan and it went through ok but when I selected to remove the effected files it started doing so and then the app locked up. What does this mean?



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Hi richardc and welcome to the forum -

The first response that I can find in our (and M/soft) data bank (0,14 is M/soft) is a clean Un/re install - The full instructions for the best way is to follow item #7 in the link I have provided below from one of our FAQ sections -


If you feel like you still need (free) assistance, due to the fact that maybe not all infections were removed, then I can give you this further advice - Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Thank you - :P

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