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Malwarebytes won't run; browser hijacks - log attached

Jim Stevens

By Jim Stevens
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Jim Stevens

Jim Stevens

Posted
Posted

Hello,

Been wailing and knashing my teeth on this one. Was crusing sites looking for ASP.NET controls of all things when I picked up this bug. AVG Free didn't catch it. Can't install Norton or go to www.symantc.com. AVG won't update.

Ran Norton's Bootup scan from CD and it did find and report three problem. Subsiquent boot up scans are clean.

Below is my hijackthis.log.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:51:03 PM, on 12/20/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16915)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\AGI\common\win32\PythonService.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Common Files\Microsoft Shared\Media Manager\airsvcu.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe

D:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe

C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe

C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe

C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe

C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\ezSP_Px.exe

D:\PROGRA~1\AVG\AVG8\avgtray.exe

D:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Microsoft ActiveSync\Wcescomm.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\Program Files\Webshots\webshots.scr

C:\WINDOWS\System32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

D:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

D:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe

D:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe

C:\WINDOWS\system32\rundll32.exe

H:\HijackThis.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

D:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local

R3 - URLSearchHook: AGSearchHook Class - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - C:\Program Files\AGI\common\agcutils.dll

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - D:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: UCSBrowserHelper Class - {F1D49A84-8656-43ce-AE3D-AABC1A12243E} - C:\WINDOWS\system32\BhoUCS.dll

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - D:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe

O4 - HKLM\..\Run: [AVG8_TRAY] D:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [hpqSRMon] D:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - Startup: AutorunsDisabled

O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe

O4 - Global Startup: AutorunsDisabled

O4 - Global Startup: HP Digital Imaging Monitor.lnk = D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: &eBay Search - res://D:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - D:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://echat.bellsouth.net/sdccommon/download/tgctlcm.cab

O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony.com/VaioInfo.CAB

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (eAssist NetAgent Customer ActiveX Control version 3) - https://quicken.ehosts.net/netagent/objects/custappx3.CAB

O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab

O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab

O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} - https://setup.bellsouth.net/wizlet/PWReset/...aller_6-1-2.cab

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab

O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ss/sa...abs/tgctlsi.cab

O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ss/sa...abs/tgctlsr.cab

O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab

O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-3-30.cab

O16 - DPF: {4EFA317A-8569-4788-B175-5BAF9731A549} (Microsoft Virtual Server VMRC Advanced Control) - https://www.microsoft.com/resources/virtual...iveXClient1.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase1140.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {6D2EF4B4-CB62-4C0B-85F3-B79C236D702C} (ContactExtractor Class) - http://www.facebook.com/controls/contactx.dll

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1144158429037

O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

O16 - DPF: {74F4F118-91E6-4AFC-B8D2-04066781F239} (EZTwainX by Dosadi) - https://webdeposit.ensenta.com/eztwainx.cab

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab

O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs6b.instantservice.com/jars/customerxsigned34.cab

O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.costcophotocenter.com/CostcoUpload.cab

O16 - DPF: {A8683C98-5341-421B-B23C-8514C05354F1} (FujifilmUploader Class) - http://photo.walmart.com/photo/uploads/Fuj...ploadClient.cab

O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - http://h20264.www2.hp.com/ediags/dd/instal...nosticsxp2k.cab

O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedCon...n/bin/cabsa.cab

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/asa/SymAData.cab

O16 - DPF: {D1ACD2D8-7312-4D06-BECD-90EB094D2277} - http://mediaplayer.walmart.com/installer/install.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/shock...ash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://intercall.webex.com/client/T26L10NS...bex/ieatgpc.cab

O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab

O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab

O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://support.persits.com/xupload/XUpload.ocx

O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG8\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe

O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

O23 - Service: VAIO Media Music Server (Application) (VAIOMediaPlatform-MusicServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe

O23 - Service: VAIO Media Music Server (HTTP) (VAIOMediaPlatform-MusicServer-HTTP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe

O23 - Service: VAIO Media Music Server (UPnP) (VAIOMediaPlatform-MusicServer-UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe

O23 - Service: VAIO Media Photo Server (Application) (VAIOMediaPlatform-PhotoServer-AppServer) - Unknown owner - C:\Program Files\Sony\Photo Server 20\appsrv\PicAppSrv.exe

O23 - Service: VAIO Media Photo Server (HTTP) (VAIOMediaPlatform-PhotoServer-HTTP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe

O23 - Service: VAIO Media Photo Server (UPnP) (VAIOMediaPlatform-PhotoServer-UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe

--

End of file - 15690 bytes

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Maniac

Maniac

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Posted

Hello Jim Stevens! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Maniac and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • I will help you only with clean your system from malware. For other problems with your machine, start a new topic in the PC Help
  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

Please visit Combofix Guide & Instructions for instructions for installing the recovery console and downloading and running ComboFix.

The only thing different from the instructions there is that when downloading and saving the ComboFix.exe I would like you to rename it to Combo-Fix.exe please.

Post the log from ComboFix when you've accomplished that along with a new HijackThis log.

Important notes regarding ComboFix:

ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. This can easily be changed once we're finished.

ComboFix also prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you, please let me know. This can be undone manually when we're finished. Read HERE for an article written by dvk01 on why we disable autoruns.

Note: During this process, it would help a great deal and be very much appreciated if you would refrain from installing any new software or hardware on this machine, unless absolutely necessary, until the clean up process is finished as it makes our job more tedious, with additional new files that may have to be researched, which is very time consuming.

Also, please do not run any security programs or fixes on your own as doing so may compromise what we will be doing. It is important that you wait for instructions.

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Jim Stevens

Jim Stevens

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Combo-Fix2 and new HijackThis have been run as instructed and the logs attached.

What's next?

~~~~~~~~~~~combofix log~~~~~~~~~~~~~~~~~~~~~

Hello Jim Stevens! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Maniac and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • I will help you only with clean your system from malware. For other problems with your machine, start a new topic in the PC Help
  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install any software or hardware, while work on.

Please visit Combofix Guide & Instructions for instructions for installing the recovery console and downloading and running ComboFix.

The only thing different from the instructions there is that when downloading and saving the ComboFix.exe I would like you to rename it to Combo-Fix.exe please.

Post the log from ComboFix when you've accomplished that along with a new HijackThis log.

Important notes regarding ComboFix:

ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. This can easily be changed once we're finished.

ComboFix also prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you, please let me know. This can be undone manually when we're finished. Read HERE for an article written by dvk01 on why we disable autoruns.

Note: During this process, it would help a great deal and be very much appreciated if you would refrain from installing any new software or hardware on this machine, unless absolutely necessary, until the clean up process is finished as it makes our job more tedious, with additional new files that may have to be researched, which is very time consuming.

Also, please do not run any security programs or fixes on your own as doing so may compromise what we will be doing. It is important that you wait for instructions.

ComboFixlog.txt

hijackthis1221.txt

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Maniac

Maniac

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Step 1:

Locate to C:\Qoobox and open Add or Remove Programs.txt . Then copy/paste its contents.

Step 2:

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go here then click on: EOLS1.gif
  • Select the option YES, I accept the Terms of Use then click on: EOLS2.gif
  • When prompted allow the Add-On/Active X to install.
  • Now click on Advanced Settings and select the following:

    • Remove found threats
    • Scan archives
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

[*]Now click on: EOLS3.gif

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on: EOLS4.gif

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Please include in your next reply:

  • Add or Remove Programs list
  • ESET Online Scanner log
  • a new fresh HJT log

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Jim Stevens

Jim Stevens

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Attached is the file from Qoobox. The malware is not letting me run the eset scan. It is diabling all the buttons on the eset page so none are clickable. Have you ever run into that?

Step 1:

Locate to C:\Qoobox and open Add or Remove Programs.txt . Then copy/paste its contents.

Step 2:

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go here then click on: EOLS1.gif
  • Select the option YES, I accept the Terms of Use then click on: EOLS2.gif
  • When prompted allow the Add-On/Active X to install.
  • Now click on Advanced Settings and select the following:

    • Remove found threats
    • Scan archives
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

[*]Now click on: EOLS3.gif

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on: EOLS4.gif

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Please include in your next reply:

  • Add or Remove Programs list
  • ESET Online Scanner log
  • a new fresh HJT log

Add_Remove_Programs.txt

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Maniac

Maniac

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Step 1:

Please go to Start -> Settings -> Control Panel -> Add or Remove Programs and uninstall the following programs:



  2. Java 6 Update 16

  3. LimeWire

  4. LimeWire PRO 5.3.6

LimeWire is p2p program, but we do not tolerate p2p sharing.

Step 2:

Please download fr33.exe from тук and save it in the folder of MalwareBytes' Anti-Malware. By default it is located at:

C:\Program Files\Malwarebytes' Anti-Malware

Put MalwareBytes' Anti-Malware.exe on the fr33.exe

Fr33_mbam.gif

After the scanning process will open Notepad. Please copy content and paste it into your next post in this topic.

Step 3:

Try to run MalwareBytes' Anti-Malware, update it and perform a quick scan.

Finally post logs from fr33.exe and MalwareBytes' Anti-Malware.

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Jim Stevens

Jim Stevens

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The TYK link isn't functional. Do you have an alternative?

Step 1:

Please go to Start -> Settings -> Control Panel -> Add or Remove Programs and uninstall the following programs:



  2. Java 6 Update 16

  3. LimeWire

  4. LimeWire PRO 5.3.6

LimeWire is p2p program, but we do not tolerate p2p sharing.

Step 2:

Please download fr33.exe from тук and save it in the folder of MalwareBytes' Anti-Malware. By default it is located at:

C:\Program Files\Malwarebytes' Anti-Malware

Put MalwareBytes' Anti-Malware.exe on the fr33.exe

Fr33_mbam.gif

After the scanning process will open Notepad. Please copy content and paste it into your next post in this topic.

Step 3:

Try to run MalwareBytes' Anti-Malware, update it and perform a quick scan.

Finally post logs from fr33.exe and MalwareBytes' Anti-Malware.

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Jim Stevens

Jim Stevens

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Hello,

I did all the uninstalls requested.

I was able to download fr33.exe from the second link just fine. Put it with the Malwarebytes and dropped it on the fr33 as instructed. Got the finished alert box. Attempted to run mbam.exe but had the same start up for a few second and then shutdown results. Did I follow the steps incorrectly?

Thank you for your continuing help!

Jim

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Maniac

Maniac

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Hi!

That's right! Thanks! Let's try this:

Download OTL (от OldTimer) and save it on your desktop.

Double-click OTL.exe, to run the program.

Check before the following:


  • Scan all users
  • Lop check
  • Purity check

Under section Extra Registry, select Use SafeList

Click on Run Scan and let it finish scanning. (it may take 10-15 minutes)

When finished, post the following two log files:

  • OTL.txt (located on your desktop)
  • Extras.txt (will open automatically)

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Jim Stevens

Jim Stevens

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The log files are attached...

Hi!

That's right! Thanks! Let's try this:

Download OTL (от OldTimer) and save it on your desktop.

Double-click OTL.exe, to run the program.

Check before the following:


  • Scan all users
  • Lop check
  • Purity check

Under section Extra Registry, select Use SafeList

Click on Run Scan and let it finish scanning. (it may take 10-15 minutes)

When finished, post the following two log files:

  • OTL.txt (located on your desktop)
  • Extras.txt (will open automatically)

OTL.Txt

Extras.Txt

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Step 1:

  • Run OTL.exe
  • Under Custom Scans/Fixes post the following script:

:OTL
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} http://echat.bellsouth.net/sdccommon/download/tgctlcm.cab (Reg Error: Key error.)
O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} https://setup.bellsouth.net/wizlet/PWReset/static/controls/WebflowActiveXInstaller_6-1-2.cab (Reg Error: Value error.)
O16 - DPF: {33564D57-9980-0010-8000-00AA00389B71} http://codecs.microsoft.com/codecs/i386/wmv9dmo.cab (Reg Error: Key error.)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_01-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} https://www-secure.symantec.com/techsupp/asa/SymAData.cab (Reg Error: Key error.)
O16 - DPF: {D1ACD2D8-7312-4D06-BECD-90EB094D2277} http://mediaplayer.walmart.com/installer/install.cab (Reg Error: Key error.)
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab (Reg Error: Key error.)
O16 - DPF: DirectAnimation Java Classes file://C:\WINDOWS\Java\classes\dajava.cab (Reg Error: Key error.)
O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)

:reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"D:\Program Files\LimeWire\LimeWire.exe" =-

:Commands
[purity]
[emptytemp]
[Reboot]

  • Click on Run Fix
  • Wait patiently until the program finished its work. Then, having completed its work, the computer will reboot.

After computer reboot, run OTL.exe and the click on Quick Scan. Will eventually be generated log file, which is necessary to copy and post in your next post in this topic.

Step 2:

Please download to your Desktop: Dr.Web CureIt

  • After the file has downloaded, disable your current Anti-Virus and disconnect from the Internet
  • Doubleclick the drweb-cureit.exe file, then click the Start button, then the OK button to perform an Express Scan.
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click on the Complete scan radio button.
  • Then click on the Settings menu on top, the select Change Settings or press the F9 key. You can also change the Language
  • Choose the Scanning tab and I recomend leaving the Heuristic analysis enabled (this can lead to False Positives though)
  • On the File types tab ensure you select All files
  • Click on the Actions tab and set the following:
    • Objects Infected objects = Cure, Incurable objects = Move, Suspicious objects = Report
    • Infected packages Archive = Move, E-mails = Report, Containers = Move
    • Malware Adware = Move, Dialers = Move, Jokes = Move, Riskware = Move, Hacktools = Move
    • Do not change the Rename extension - default is: #??
    • Leave the default save path for Moved files here: %USERPROFILE%\DoctorWeb\Quarantine\
    • Leave prompt on Action checked

    [*]On the Log file tab leave the Log to file checked.

    [*]Leave the log file path alone: %USERPROFILE%\DoctorWeb\CureIt.log

    [*]Log mode = Append

    [*]Encoding = ANSI

    [*]Details Leave Names of file packers and Statistics checked.

    [*]Limit log file size = 2048 KB and leave the check mark on the Maximum log file size.

    [*]On the General tab leave the Scan Priority on High

    [*]Click the Apply button at the bottom, and then the OK button.

    [*]On the right side under the Dr Web Anti-Virus Logo you will see 3 little buttons. Click the left VCR style Start button.

    [*]In this mode it will scan Boot sectors of all disks, All removable media, and all local drives

    [*]The more files and folders you have the longer the scan will take. On large drives it can take hours to complete.

    [*]When the Cure option is selected, an additional context menu will open. Select the necessary action of the program, if the curing fails.

    [*]Click 'Yes to all' if it asks if you want to cure/move the files.

    [*]This will move it to the %USERPROFILE%\DoctorWeb\Quarantine\ folder if it can't be cured. (in this case we need samples)

    [*]After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list

    [*]Save the report to your Desktop. The report will be called DrWeb.csv

    [*]Close Dr.Web Cureit.

    [*]Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

    [*]After reboot, post the contents of the log from Dr.Web you saved previously to your Desktop in your next reply with a new hijackthis log.

    drweb.jpg

Step 3:

Download RootRepeal.zip and unzip it to your Desktop.

  • Double click RootRepeal.exe to start the program
  • Click on the Report tab at the bottom of the program window
  • Click the Scan button
  • In the Select Scan dialog, check:

    • Drivers
    • Files
    • Processes
    • SSDT
    • Stealth Objects
    • Hidden Services

    [*]Click the OK button

    [*]In the next dialog, select all drives showing

    [*]Click OK to start the scan

    Note: The scan can take some time.
    DO NOT
    run any other programs while the scan is running

    [*]When the scan is complete, the Save Report button will become available

    [*]Click this and save the report to your Desktop as RootRepeal.txt

    [*]Go to File, then Exit to close the program

If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.

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Maniac

Maniac

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GooredFix

Download GooredFix (by jpshortstuff) from Here & save it to your Desktop.

  • Double-click Goored.exe to run it
  • Select 1. Find Goored (no fix) by typing 1 & pressing Enter
  • A log will open, post the contents of that log in your next reply (it can also be found on your desktop, called Goored.txt)

Note: DO NOT run Option #2 unless instructed to by your forum helper.

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Maniac

Maniac

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Step 1:

Go to Start > Run

Type iexplore -extoff

Press Enter

Step 2:

Click Start, right click on explorer and select internet properties

Click the Tools button, and then click Internet Options.

Click the Advanced tab, and then click Reset.

In the Reset Internet Explorer Settings dialog box, click Reset.

Also try the restore option

When Internet Explorer finishes restoring the settings, click Close, and then click OK.

Try to update AVG.

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