Netsky Virus

[Thexy]

Hi, I have a virus on my laptop. I have access to a desktop and would greatly appreciate any help in resolving this or downloading any programs. Here are the following details:

* Cannot boot regular..only Safe Modes

* Redirects me to pages when I click on links in both IE and Firefox

* Scanned with Norton..nothing

* Scanned with Malwarebytes - found errors and quarantined (some were reg errors)

* Scanned with PC Pitstop Exterminate - comp shut down

* Rebooted with message stating worm.win32.netsky infection window

* I cannot run any antivirus program

* I tried to download SuperAntiSpyware..it downloaded but I cannot run it

* I cannot open regedit

* I cannot access add/remove programs

* I cannot open .zip files

Is there any way to remove this virus?

[noknojon]

Welcone Thexy, sorry we did not answer quicker -

If you have Malwarebytes on your other (clean) computer you can cut a CD with the latest updates and transfer it to your other computer -

This can usually be done with the infected computer in safe mode with networking (as I remember) - Click on to "remove" with any errors found when you scan as some may remain there unless you do -

To cut the CD you need a blank CD in the D drive (usual position) First always Update Malwarebytes > Right click on the Malwarebytes icon (big M) > Send to > Select your CD drive (D as noted) > Then it will cut a current version copy > Place this in your laptop and run it -

If you still have problems we are willing to check it and help repair it (for free) - Please read below -

As we don't work on detailed Malware removal problems in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please let us know of your results - Thank you -

[Thexy]

Done! Thank You!

[Danerd9]

Welcone Thexy, sorry we did not answer quicker -

If you have Malwarebytes on your other (clean) computer you can cut a CD with the latest updates and transfer it to your other computer -

This can usually be done with the infected computer in safe mode with networking (as I remember) - Click on to "remove" with any errors found when you scan as some may remain there unless you do -

To cut the CD you need a blank CD in the D drive (usual position) First always Update Malwarebytes > Right click on the Malwarebytes icon (big M) > Send to > Select your CD drive (D as noted) > Then it will cut a current version copy > Place this in your laptop and run it -

If you still have problems we are willing to check it and help repair it (for free) - Please read below -

As we don't work on detailed Malware removal problems in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please let us know of your results - Thank you -

wait how come some people that make post about virus removal get some list of rules saying to call tech support and this one doesn't?????????????????

[GT500]

wait how come some people that make post about virus removal get some list of rules saying to call tech support and this one doesn't?????????????????

Not everyone mentions that. We don't supply canned replies for those who volunteer to help (although that's not a bad idea, and I've been wanting to write up a series of support guidelines and possible fixes to issues for our volunteer experts at least).

Ron and myself added the support e-mail to our canned replies a while ago, and a few volunteers did it as well when they saw us do it, but not everyone did.

[noknojon]

Sorry Danerd9 -

I did not have an active link to support@malwarebytes.org at the time - Plus as you can note the quick solution was enough -

Also no mention was ever made that they may have a paid version (requiring support contact) -

They were given 2 'simple options' that suited the problem, as it was put to me - (Remember I am only a dumb Aussie) -

The first quick option seems to have worked, and that result makes me personally happy -

The second option I provided would have taken several days if they had used it -

I am not a fully qualified expert in these matters , so I put 'logical' and not technichal answers forward -

Thank you for your interest -

[kpgumbo]

I think it would be a good idea to give volunteers access to canned speeches as well, as then everyone would be singing from the same hymn- sheet. Maybe in the honoury members area.

[noknojon]

@ kpgumbo -

It's OK mate - I was only replying to a 15/16 year old (Dan/9) who has decided to "spam" several areas of the forum lately -

The anawer I gave was "generic"enough fpr the response that was added -

Was not sure if that was actual age or IQ , due to the responses -

Thank You -

[kpgumbo]

What i'm saying is that it would make it easier for you if you could use canned speeches for your replies. It would save alot of time and the links would be live too. I think it makes sense. thank you

[noknojon]

What i'm saying is that it would make it easier for you if you could use canned speeches for your replies. It would save alot of time and the links would be live too. I think it makes sense. thank you

In a word yes - If you know how to create Hyperlinks it is easier - (I send PM)

[kpgumbo]

Ya I know how to do that thanks anyway !