explorer.exe rtp detection from hashvault

[toomis]

Upgraded my PC, Friday, and have been lagging ever since(CPU and GPU at 100% ; used 3rd party application to monitor,) went to task manager and the process(es) close themselves. I also downloaded process manager, but it had the same effect task manager did. Then downloaded Malwarebytes and ran a scan. It solved my CPU and GPU issue being at 100%, but I'm still getting alerts for explorer.exe and those 5 scan results still remain to appear after quarantine and manually deleting them.

 

[Porthos]

@toomis

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and some 3rd party scans to fully remove malware.

 

Let's go ahead and run a few scans and get some logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Please do all of the requested scans in order and attach all of the results in your next reply.<<<<< Important.

Please respond to all future instructions from your helper in a timely manner.

Please make the following system changes:

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

 

Please run the following scans: 

Please pay close attention the the instructions in all of the following links. <<<<< Important.

 

[ 1 ]
Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/

 

[ 2 ]
Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 

[ 3 ]
Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

[ 4 ]
Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

 

[ 5 ]
Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

Thank you

[toomis]

Malwarebytes Scan Report 2024-11-24 104743.txtAdwCleaner[C00].txtAddition.txtFRST.txtFSS.txtSecurityCheck.txt

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

The Addition.txt file is incomplete.

Here are some applications that need an update:

Git v.2.45.1 Warning! Download Update
Notepad++ (64-bit x64) v.8.6.9 Warning! Download Update
Python 3.12.5 (64-bit) v.3.12.5150.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810 v.14.40.33810.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810 v.14.40.33810.0 Warning! Download Update
7-Zip 24.07 (x64) v.24.07 Warning! Download Update
Uninstall old version and install new one.
Discord v.1.0.9152 Warning! Download Update
Java 8 Update 421 (64-bit) v.8.0.4210.9 Warning! Download Update
Uninstall old version and install new one (jre-8u431-windows-x64.exe).
iTunes v.12.13.3.2 Warning! Download Update
^Please use Apple Software Update tool.^
Adobe AIR v.51.1.1.3 Warning! This software is no longer supported. Please uninstall it.
------------------------------- [ Browser ] -------------------------------
Opera GX Stable 114.0.5282.202 v.114.0.5282.202 Warning! Download Update
---------------------------- [ UnwantedApps ] -----------------------------
Bonjour v.3.1.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

Let run a script to review some of the settings:

The following Fix will empty these folders:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin
• Reset The HOSTS file

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 will appear as C:\Users\ThatM\Downloads\FRSTEnglish.exe

Download the enclosed file. Fixlist.txt

• Save it in the same location FRSTEnglish.exe is saved. 
• Start FRSTEnglish.exe with Administrator privileges 
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility

https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

Re-Scan with FRSTEnglish.exe once again and post new logs, FRST.txt and Addition.txt.

Edited November 24 by JSntgRvr
typo

[JSntgRvr]

Do you still need help?

[AdvancedSetup]

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Tips to help protect from infection

Thanks