NETIO.SYS BSOD when both Malwarebytes and Virtualbox are running

[rebeccaalleney]

Does anybody else are having the problem where NETIO.SYS BSOD is encountered when both Malwarebytes and Virtualbox are running? As I and others have been getting it recently, it appears that it's not an isolated problem after all.

 

 

 

[Porthos]

@rebeccaalleney

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup  Windows 8,10 or 11 only.<<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• Close all programs and browsers before running the tool.
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[rebeccaalleney]

Can't because of privacy reasons but I manage to do a brief dive at the log files and found the following, which confirms that Malwarebytes clashed with Virtualbox.

[rebeccaalleney]

From the Windows debugger:

[Porthos]

20 minutes ago, rebeccaalleney said:

Can't because of privacy reasons

Then you will have to contact support and create a ticket.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket