Jump to content

Need to know if my laptop is clean after it got hacked

QINJI
 Share
Go to solution Solved by JSntgRvr,

Recommended Posts

QINJI

QINJI

Posted
Posted

I recently got hacked on Steam and Instagram. All Google accounts were logged out due to a security alert from Google. I know that my Instagram account was accessed in Russia. Through multiple anti-virus scans the only malware found was Adware.SpecialSearchOffer. 
I'm worried that this isn't the only thing that led to my accounts being hacked.
I've changed all my passwords and set 2FA but I'm still unsure about logging back onto my laptop.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted

@QINJI

lthough I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please do all of the requested scans in order and attach all of the results in your next reply.<<<<< Important.

Please respond to all future instructions from your helper in a timely manner.

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

 

Please run the following scans:  Please pay close attention the the instructions in all of the following links.

 

[ 1 ]
Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/

 

[ 2 ]
Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 


[ 3 ]
Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

[ 4 ]
Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

 

[ 5 ]
Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

Link to post
Share on other sites
  • Solution
JSntgRvr

JSntgRvr

Posted
  • Solution
Posted

Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

Please remove the following program. It has been classified as a Potentially Unwanted Program:

App Explorer (HKU\S-1-5-21-1904848778-2599655721-456560503-500\...\Host App Service) (Version: 0.273.4.677 - SweetLabs) <==== ATTENTION 

Please remove the following extensions:

Edge Extension: (UiPath Browser Automation 23.10) - C:\Users\torsi\AppData\Local\Microsoft\Edge\User Data\Default\Extensions\ndmegdjihnhfmljjoaiimbipfhodnbgf [2024-10-16] [UpdateUrl:file:///C:/ProgramData/UiPath/UiPath.Common/EdgeExtension_SelfHosted/extension_manifest_edge.xml] <==== ATTENTION 
Edge Extension: (UiPath Browser Automation 23.10) - C:\Users\torsi\AppData\Local\Microsoft\Edge\User Data\Profile 1\Extensions\ndmegdjihnhfmljjoaiimbipfhodnbgf [2024-10-28] [UpdateUrl:file:///C:/ProgramData/UiPath/UiPath.Common/EdgeExtension_SelfHosted/extension_manifest_edge.xml] <==== ATTENTION 
CHR Extension: (UiPath Browser Automation 23.10) - C:\Users\torsi\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndmegdjihnhfmljjoaiimbipfhodnbgf [2024-10-16] [UpdateUrl:file:///C:/ProgramData/UiPath/UiPath.Common/ChromeExtension_SelfHosted/extension_manifest_chrome.xml] <==== ATTENTION 
CHR Extension: (UiPath Browser Automation 23.10) - C:\Users\torsi\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\ndmegdjihnhfmljjoaiimbipfhodnbgf [2024-10-30] [UpdateUrl:file:///C:/ProgramData/UiPath/UiPath.Common/ChromeExtension_SelfHosted/extension_manifest_chrome.xml] <==== ATTENTION 

 Instructions here.

Chrome

Edge

Let run a script to review some of the settings:

The following Fix will empty these folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 will appear as C:\Users\torsi\Downloads\FRST64.exe

Download the enclosed file  Fixlist.txt

  • Save it in the same location FRST64 is saved. 
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility

https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply
  • Thanks 1
Link to post
Share on other sites
QINJI

QINJI

Posted
  • Author
Posted

I think App Explorer deleted itself. I couldn't find it in my profile but under admin when I tried to delete it it said it already might have been deleted.
Do I remove the extensions' files since I cannot remove them?

Link to post
Share on other sites
JSntgRvr

JSntgRvr

Posted
Posted

Glad to know.

Let cleanup:

Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10/11 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Delete Restore Points

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

Malwarebytes Browser Guard

uBlock Origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Regards.

  • Thanks 1
Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.