Henri Posted October 27 ID:1668754 Share Posted October 27 Dear friends at Malwarebytes, I started about one year ago with the new Identity Theft Protection service, but I got confused about what it could do for me. It was for sure a nice offer when it was released and new users could upgrade for a nice price. So I decided to try it, but I fear that I bought a service that won't be useful to the simple user I am... Besides that, the renewal is much too expensive for me. I now would need to pay about €280 for one year for my Malwarebytes Select subscription. That is really too much... How can I downgrade my subscription so that it still would be Premium Security + Privacy VPN? That is all I really need... Thank you in advance for your assistance! Kind greetings, Henri Link to post
Solution Porthos Posted October 27 Solution ID:1668755 Share Posted October 27 2 minutes ago, Henri said: Thank you in advance for your assistance! You need to contact support. How to contact support 1 Link to post
Henri Posted 12 hours ago Author ID:1670174 Share Posted 12 hours ago Sorry for my late reaction. I will try to take contact support as suggested by Porthos. But clicking on the link behind "How to contact support", i.e. https://support.malwarebytes.com/hc/en-us/articles/28565532532371-How-to-contact-Malwarebytes-support results in an error as shown below: Clicking on the "Support" option in tyhe top of the screen, i.e. going to https://support.malwarebytes.com/ results in the same error... How can I get help from Support if it is not accessible? Help? Remark: the IP address is the one that is produced by my Malwarebytes VPN... How does it come that is blocked for support? Kind greetings, Henri Link to post
Porthos Posted 12 hours ago ID:1670175 Share Posted 12 hours ago (edited) 7 minutes ago, Henri said: the IP address is the one that is produced by my Malwarebytes VPN.. Turn off the VPN while you deal with support. Or grab a new IP and try again. Edited 12 hours ago by Porthos Link to post
Henri Posted 11 hours ago Author ID:1670181 Share Posted 11 hours ago Thank you, Porthos. Yes, it was so simple... just renewing the IP address was enough to resolve the problem... I will take contact with support and hope to receive a good advice for my situation. :-) Again, kind greetings. Henri 1 Link to post
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