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I have run both a full scan and a quick scan and once the scan gets to "Performing extra & heuristics scan" an infected object is detected. Within a couple of seconds after that, the scan stops working. No other objects are scanned, time elapsed stops working and I'm unable to click on pause scan or abort scan. I have to Ctrl, Alt, Delete to get out of the program. When I reopen it, there's no log or quarantine of the infected file.

Any ideas of what could be happening here?

Thanks for your help!


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  • Root Admin

Hello Kelly, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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