Jump to content

how to stop and delete RTP DETECTION svc.host


Recommended Posts

Dear Malwarebytes Support Team,

I am writing to seek assistance with a persistent issue I am encountering on my Windows Server 2022 RDP setup. Despite undertaking measures to address a potential malware infection, I am consistently receiving Real-Time Protection (RTP) detection notifications, which I believe may be impacting my internet connection stability and speed.

Here are the details of the situation:

  • After identifying a potentially infected "stealer" executable, I utilized Total AV and Windows Defender to remove the threat. Additionally, I performed a complete reinstallation of the server to ensure a clean environment.
  • However, despite these efforts, the RTP detection notifications persist, and it appears that my internet speed has experienced a significant decline, dropping from 1gbps to 50-250mbps when the malware program is active.

The impact on my RDP server and network performance is quite concerning, and I am seeking guidance on how to effectively address these issues.

I kindly request your assistance in the following areas:

  1. Providing guidance on how to stop the persistent RTP detection notifications.
  2. Support in identifying and eliminating any potential viruses that may be causing these detections.
  3. Advice on securing my RDP server and restoring my internet speed to its optimal levels.

I am willing to provide additional log files, error messages, or any other information that may be necessary to diagnose and resolve this issue promptly.

Your prompt attention and expertise in addressing this matter would be greatly appreciated. Thank you for your assistance and support.

 

Screenshot (1214).png

Link to post
Share on other sites

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes
       RESTART the computer <<<<< Important.
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Link to post
Share on other sites

Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

There is no evident malware in those logs.

Let run a script to review some of the settings:

The following Fix will empty these folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin
  • Hosts file will be reset

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saved as C:\Users\Administrator\Downloads\FRSTEnglish.exe.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. 
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.