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SSD died Malwarebytes subs with it

Edwardo
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Edwardo

Edwardo

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I had a lifetime subscrition for MWB Premium.   My system ssd died and I  had to start from scratch. When I tried to re install MWB it said: You have reached the device limit for your subscription..........   error code MB4031104...  My licence was fully working and operational up to the day the SSD died.   Is there anyway I can get it reinstalled on my new drive? using my existing subs number?

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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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Porthos

Porthos

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4 minutes ago, Edwardo said:

Is there anyway I can get it reinstalled on my new drive? using my existing subs number?

Transfer your subscription to a different device

 

You can transfer your subscription from one device to another, as subscriptions can be used across different devices, platforms, and products.

To transfer your subscription between devices:

  1. Deactivate the original device from your subscription. For instructions, see Deactivate device from your subscription.
  2. Install and activate your Security on the new device. For instructions, see Install & activate Malwarebytes personal products.
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Edwardo

Edwardo

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Porthos,  thanks for your response. However, I can't deactivate as I dont have the drive any more, ie no access to the rpogram. I have tried to install and activate using the licence key/MB code and get the message first stated above. It seems that MWB still think I'm using the software ona ssd which is no longer with us.  I'm guessing that MWB won't allow a new installation. Don't have a clue how to contact or discuss with them..

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Edwardo

Edwardo

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Porthos, sorry for the delay..

Yes I did have a Malwarebytes account,MWB  just doesn't seem to register/ recognise it, or send password change tec.

Licence was purchased via 3rd party supplier.    With what has happened to me, does MWB think that I deactivated the licennce?

 

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Porthos

Porthos

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1 minute ago, Edwardo said:

Assuming you refer to the supplier:- it was an eBay trader called "softboxdownload"  for   "Malwarebytes Anti-malware V2.02 Lifetime Licence"

 

How long ago was this purchase?

Also, Ebay is not an authorized outlet.

Did you personally add this license to your my.malwarebytes.com account WAY before this issue happened?

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Edwardo

Edwardo

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JUst checked, purchase was October 2014, its been in use and automatically upgraded sinec my ssd disaster. So far as I can recall it was registered with MWB, thats how I have a record of my login details which now dont work.  It's looking doubtful I'll have any sucess  isn't it?

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Edwardo

Edwardo

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I have access to my current  e mail that I used to register years ago, but when I try to log in now it doesn't recognise me. When I request email contact for forgotton password the message reads:- If user with provided email exists in our records, you will receive an email with further instructions.      AND I don't get an eMail...

So looks like my record etc doesn't even exist according to MWB .

LOsing hope now, looks like I'll probably give up and think of alternatives..

 

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