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[ RESOLVED ] I can't run malwarebytes

golfnut123
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Go to solution Solved by Porthos,

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Porthos

Porthos

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@golfnut123

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup  Windows 8,10 or 11 only.<<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • Close all programs and browsers before running the tool.
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply


image.png.79d4442a821713608fa60808a98c2e69.png 

image.png.98d86a6c3017d2bbba48877ea4f6ba45.png

Thank you

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golfnut123

golfnut123

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I got this

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 16-09-2024
Ran by tommy (administrator) on DESKTOP-6F2PVPO (Hewlett-Packard HP ENVY dv6 Notebook PC) (22-09-2024 20:40:53)
Running from C:\Users\tommy\Desktop\FRSTEnglish.exe
Loaded Profiles: tommy
Platform: Microsoft Windows 10 Home Version 22H2 19045.4894 (X64) Language: English (United States)
Default browser: FF
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(C:\Program Files\HP\HP Enabling Services\SysInfoCap.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HP\HP Enabling Services\BridgeCommunication.exe
(C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe ->) (Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(C:\Program Files\TeamViewer\TeamViewer.exe ->) (TeamViewer Germany GmbH -> ) C:\Program Files\TeamViewer\crashpad_handler.exe <2>
(C:\Program Files\TeamViewer\TeamViewer_Service.exe ->) (TeamViewer Germany GmbH -> TeamViewer Germany GmbH) C:\Program Files\TeamViewer\TeamViewer.exe
(C:\Program Files\TeamViewer\TeamViewer_Service.exe ->) (TeamViewer Germany GmbH -> TeamViewer Germany GmbH) C:\Program Files\TeamViewer\tv_w32.exe
(C:\Program Files\TeamViewer\TeamViewer_Service.exe ->) (TeamViewer Germany GmbH -> TeamViewer Germany GmbH) C:\Program Files\TeamViewer\tv_x64.exe
(Intel Corporation - pGFX -> Intel Corporation) C:\Windows\System32\igfxEM.exe
(Intel Corporation - pGFX -> Intel Corporation) C:\Windows\System32\igfxHK.exe
(Intel Corporation - pGFX -> Intel Corporation) C:\Windows\System32\igfxTray.exe
(Mozilla Corporation -> Mozilla Corporation) C:\Program Files\Mozilla Firefox\firefox.exe <12>
(services.exe ->) (Hewlett-Packard Company -> Hewlett-Packard Company) C:\Windows\System32\hpservice.exe
(services.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HP\HP Enabling Services\AppHelperCap.exe
(services.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HP\HP Enabling Services\DiagsCap.exe
(services.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HP\HP Enabling Services\NetworkCap.exe
(services.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HP\HP Enabling Services\SysInfoCap.exe
(services.exe ->) (HP Inc. -> HP Inc.) C:\Program Files\HPPrintScanDoctor\HPPrintScanDoctorService.exe
(services.exe ->) (Intel Corporation - pGFX -> Intel Corporation) C:\Windows\System32\igfxCUIService.exe
(services.exe ->) (Microsoft Windows Hardware Compatibility Publisher -> Validity Sensors, Inc.) C:\Windows\System32\valWBFPolicyService.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpDefenderCoreService.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MsMpEng.exe
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\NisSrv.exe
(services.exe ->) (Realtek Semiconductor Corp. -> Realtek) C:\Program Files\Realtek\WifiAutoInstall\WifiAutoInstallSrv.exe
(services.exe ->) (Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(services.exe ->) (TeamViewer Germany GmbH -> TeamViewer Germany GmbH) C:\Program Files\TeamViewer\TeamViewer_Service.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe <2>
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\SysWOW64\dllhost.exe
(Synaptics Incorporated -> Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

==================== Registry (Whitelisted) ===================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [3954352 2016-04-28] (Synaptics Incorporated -> Synaptics Incorporated)
HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\Run: [CCleaner Smart Cleaning] => C:\Program Files\CCleaner\CCleaner64.exe [45120304 2024-08-16] (Gen Digital Inc. -> Piriform Software Ltd)
HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\Run: [MicrosoftEdgeAutoLaunch_5406DBBF4914F943DAE020076FE3E1E9] => "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --no-startup-window --win-session-start [3798464 2024-09-19] (Microsoft Corporation -> Microsoft Corporation)
HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\Run: [Mozilla-Firefox-308046B0AF4A39CB] => "C:\Program Files\Mozilla Firefox\firefox.exe" -os-autostart [672328 2024-09-19] (Mozilla Corporation -> Mozilla Corporation)
HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\Control Panel\Desktop\\SCRNSAVE.EXE -> C:\WINDOWS\system32\Ribbons.scr [154112 2024-05-30] (Microsoft Windows -> Microsoft Corporation)
HKLM\Software\Microsoft\Active Setup\Installed Components: [{8A69D345-D564-463c-AFF1-A69D9E530F96}] -> C:\Program Files\Google\Chrome\Application\128.0.6613.137\Installer\chrmstp.exe [2024-09-10] (Google LLC -> Google LLC)

==================== Scheduled Tasks (Whitelisted) =================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {5F46B5E6-4B15-4DE6-B859-FB861F54A18F} - System32\Tasks\CCleaner Update => C:\Program Files\CCleaner\CCUpdate.exe [829408 2024-08-16] (Gen Digital Inc. -> Gen Digital Inc.)
Task: {2FFEC03C-EC6F-43B9-8A5A-3372FB49C82D} - System32\Tasks\CCleanerCrashReporting => C:\Program Files\CCleaner\CCleanerBugReport.exe [5075248 2024-08-16] (Gen Digital Inc. -> Gen Digital Inc. All rights reserved.) -> --product 90 --send dumps|report --path "C:\Program Files\CCleaner\LOG" --programpath "C:\Program Files\CCleaner" --guid "e9709ef6-8b7b-4164-abf6-f7f12a24ae47" --version "6.27.11214" --silent
Task: {EF8D7D91-094E-42B4-A112-B2D69136F8D6} - System32\Tasks\CCleanerSkipUAC - tommy => C:\Program Files\CCleaner\CCleaner.exe [39072560 2024-08-16] (Gen Digital Inc. -> Piriform Software Ltd)
Task: {462DD588-78BF-4287-8F5F-B877C5C2AABE} - System32\Tasks\GoogleSystem\GoogleUpdater\GoogleUpdaterTaskSystem130.0.6679.0{7CDCC64E-78A0-4E79-AF81-486BE113B90F} => C:\Program Files (x86)\Google\GoogleUpdater\130.0.6679.0\updater.exe [4884584 2024-08-26] (Google LLC -> Google LLC)
Task: {C49BDE4C-C3BB-482F-BD53-570CCFA59364} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report => C:\Program Files (x86)\HP\HP Support Framework\Resources\HPSFReport.exe [138328 2024-09-04] (HP Inc. -> HP Inc.)
Task: {54C80BC9-BD83-4FBA-9098-477293178A9E} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HPPrinterLowInk => C:\Program Files (x86)\HP\HP Support Framework\Resources\HPPrinterLowInk\HPPrinterLowInk.exe [231472 2024-09-04] (HP Inc. -> HP Inc.) -> C:\Program Files (x86)\HP\HP Support Framework\\/show
Task: {47552EFB-F499-4DA1-B57A-494E98476A7A} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [1160720 2024-09-04] (HP Inc. -> HP Inc.)
Task: {B0B2442E-0DF4-4BF0-880F-173FC86A0194} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_TH6CO4N0FS => C:\Program Files (x86)\HP\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [1160720 2024-09-04] (HP Inc. -> HP Inc.)
Task: {DFE3C884-6B5D-4FCB-8C6D-A99511B2253F} - System32\Tasks\HP\HP Print Scan Doctor\Printer Health Monitor => C:\Program Files\HPPrintScanDoctor\HPPrinterHealthMonitor.exe [64472 2024-08-12] (HP Inc. -> HP Inc.)
Task: {8271539C-8FDE-4140-AC48-BF8D41FD6669} - System32\Tasks\HP\HP Print Scan Doctor\Printer Health Monitor Logon => C:\Program Files\HPPrintScanDoctor\HPPrinterHealthMonitor.exe [64472 2024-08-12] (HP Inc. -> HP Inc.)
Task: {4660AAA4-42D7-4DFB-AA54-60863DBA465F} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpCmdRun.exe [1687208 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {2D559686-6B78-4C67-8C2B-6F8AE67593D2} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpCmdRun.exe [1687208 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {BDC66BCC-5DAA-4BDB-849A-96D82B1FB7E1} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpCmdRun.exe [1687208 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {0864C7A6-A6EE-47B8-BDCC-DFCF25F7146A} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpCmdRun.exe [1687208 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
Task: {A135B033-100C-4176-AF1E-0B4164E1CFD6} - System32\Tasks\Mozilla\Firefox Background Update 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\firefox.exe [672328 2024-09-19] (Mozilla Corporation -> Mozilla Corporation) -> C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\--MOZ_LOG sync,prependheader,timestamp,append,maxsize:1,Dump:5 --MOZ_LOG_FILE C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\backgroundupdate.moz_log --backgroundtask background (the data entry has 6 more characters).
Task: {CB0700E4-5719-44FF-991D-40D66C2ABF4E} - System32\Tasks\Mozilla\Firefox Background Update S-1-5-21-2277778017-1090321964-3225467025-1001 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\firefox.exe [672328 2024-09-19] (Mozilla Corporation -> Mozilla Corporation) -> C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\--MOZ_LOG sync,prependheader,timestamp,append,maxsize:1,Dump:5 --MOZ_LOG_FILE C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\backgroundupdate.moz_log --backgroundtask background (the data entry has 6 more characters).
Task: {92B8A270-1FBE-4B99-8EA4-76FAF5D7BEEA} - System32\Tasks\Mozilla\Firefox Default Browser Agent 308046B0AF4A39CB => C:\Program Files\Mozilla Firefox\default-browser-agent.exe [34376 2024-09-19] (Mozilla Corporation -> Mozilla Foundation)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\CCleanerCrashReporting.job => C:\Program Files\CCleaner\CCleanerBugReport.exe

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{62e9dd1a-0bf8-49ee-bd81-eb186c80a2af}: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{6348beb2-5674-4a18-903e-284f185f6e00}: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{6348beb2-5674-4a18-903e-284f185f6e00}: [DhcpDomain] search.charter.net
Tcpip\..\Interfaces\{6348beb2-5674-4a18-903e-284f185f6e00}\C496E6B63797371323938313: [DhcpNameServer] 71.10.216.2 71.10.216.1 192.168.1.1
Tcpip\..\Interfaces\{6348beb2-5674-4a18-903e-284f185f6e00}\E45445745414250303: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{6348beb2-5674-4a18-903e-284f185f6e00}\E45445745414250383: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{958eac35-14ec-4c1a-ab1f-67f309e169e7}: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{a21534ec-9a09-47b4-9b82-a8f42658113d}: [DhcpNameServer] 192.168.1.1
Tcpip\..\Interfaces\{a21534ec-9a09-47b4-9b82-a8f42658113d}: [DhcpDomain] search.charter.com

Edge:
=======
Edge DefaultProfile: Profile 1
Edge Profile: C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Default [2024-09-19]
Edge DownloadDir: Default -> E:\
Edge Extension: (Browsing Protection by F-Secure) - C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Default\Extensions\cpikpibllpjmpnchjajlibnmmomnnhnm [2023-01-13]
Edge Extension: (Browsing Protection by F-Secure) - C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Default\Extensions\jmjjnhpacphpjmnnlnccpfmhkcloaade [2023-01-13]
Edge Profile: C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Guest Profile [2024-09-19]
Edge Profile: C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Profile 1 [2024-09-19]
Edge Extension: (Google Docs Offline) - C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Profile 1\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2024-05-30]
Edge Extension: (Edge relevant text changes) - C:\Users\tommy\AppData\Local\Microsoft\Edge\User Data\Profile 1\Extensions\jmjflgjpcpepeafmmgdpfkogkghcpiha [2024-05-30]

FireFox:
========
FF DefaultProfile: kb5htt23.default
FF ProfilePath: C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\kb5htt23.default [2019-11-25]
FF ProfilePath: C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457 [2024-09-22]
FF DownloadDir: C:\Users\tommy\Desktop
FF Homepage: Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457 -> hxxps://www.broadcastify.com/webPlayer/40582
FF Extension: (Activist – Balanced) - C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457\Extensions\activist-balanced-colorway@mozilla.org.xpi [2023-05-30]
FF Extension: (AdBlocker Ultimate) - C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457\Extensions\adblockultimate@adblockultimate.net.xpi [2024-07-18]
FF Extension: (uBlock Origin) - C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457\Extensions\uBlock0@raymondhill.net.xpi [2024-08-02]
FF Extension: (Malwarebytes Browser Guard) - C:\Users\tommy\AppData\Roaming\Mozilla\Firefox\Profiles\ke0ele9g.default-release-1669394788457\Extensions\{242af0bb-db11-4734-b7a0-61cb8a9b20fb}.xpi [2024-06-18]
FF Plugin-x32: @videolan.org/vlc,version=3.0.16 -> C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll [2021-06-18] (VideoLAN -> VideoLAN)

Chrome:
=======
CHR Profile: C:\Users\tommy\AppData\Local\Google\Chrome\User Data\Default [2024-09-19]
CHR Extension: (Google Docs Offline) - C:\Users\tommy\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghbmnnjooekpmoecnnnilnnbdlolhkhi [2024-09-19]
CHR Extension: (Chrome Web Store Payments) - C:\Users\tommy\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2021-12-07]

==================== Services (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 CCleanerPerformanceOptimizerService; C:\Program Files\CCleaner\CCleanerPerformanceOptimizerService.exe [1086256 2024-08-16] (Gen Digital Inc. -> Piriform Software Ltd)
R2 HPAppHelperCap; C:\Program Files\HP\HP Enabling Services\AppHelperCap.exe [927848 2024-09-04] (HP Inc. -> HP Inc.)
R2 HPDiagsCap; C:\Program Files\HP\HP Enabling Services\DiagsCap.exe [926304 2024-09-04] (HP Inc. -> HP Inc.)
R2 HPNetworkCap; C:\Program Files\HP\HP Enabling Services\NetworkCap.exe [922208 2024-09-04] (HP Inc. -> HP Inc.)
R2 HPPrintScanDoctorService; C:\Program Files\HPPrintScanDoctor\HPPrintScanDoctorService.exe [241104 2024-08-12] (HP Inc. -> HP Inc.)
R2 HPSysInfoCap; C:\Program Files\HP\HP Enabling Services\SysInfoCap.exe [927336 2024-09-04] (HP Inc. -> HP Inc.)
R2 MDCoreSvc; C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MpDefenderCoreService.exe [1431160 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
R2 TeamViewer; C:\Program Files\TeamViewer\TeamViewer_Service.exe [22442808 2024-09-03] (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
R2 valWBFPolicyService; C:\WINDOWS\system32\valWBFPolicyService.exe [35328 2013-10-30] (Microsoft Windows Hardware Compatibility Publisher -> Validity Sensors, Inc.)
R3 WdNisSvc; C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\NisSrv.exe [3199656 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)
R2 WifiAutoInstallSrv; C:\Program Files\Realtek\WifiAutoInstall\WifiAutoInstallSrv.exe [124864 2017-07-31] (Realtek Semiconductor Corp. -> Realtek)
R2 WinDefend; C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24080.9-0\MsMpEng.exe [133704 2024-09-22] (Microsoft Windows Publisher -> Microsoft Corporation)

===================== Drivers (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 AppleLowerFilter; C:\WINDOWS\System32\drivers\AppleLowerFilter.sys [35976 2020-10-09] (WDKTestCert build,132303256403278908 -> Apple Inc.)
S3 BthA2dp; C:\WINDOWS\System32\drivers\BthA2dp.sys [280064 2023-01-13] (Microsoft Corporation) [File not signed]
S3 BthHFEnum; C:\WINDOWS\System32\drivers\bthhfenum.sys [147968 2022-05-06] (Microsoft Corporation) [File not signed]
S3 RSP2STOR; C:\WINDOWS\system32\DRIVERS\RtsP2Stor.sys [310528 2015-06-29] (Realtek Semiconductor Corp -> Realtek Semiconductor Corp.)
S0 WdBoot; C:\WINDOWS\System32\drivers\wd\WdBoot.sys [22080 2024-09-22] (Microsoft Windows Early Launch Anti-malware Publisher -> Microsoft Corporation)
R0 WdFilter; C:\WINDOWS\System32\drivers\wd\WdFilter.sys [602392 2024-09-22] (Microsoft Windows -> Microsoft Corporation)
R3 WdNisDrv; C:\WINDOWS\System32\drivers\wd\WdNisDrv.sys [105864 2024-09-22] (Microsoft Windows -> Microsoft Corporation)
R3 WirelessButtonDriver64; C:\WINDOWS\System32\drivers\WirelessButtonDriver64.sys [34944 2018-05-11] (HP Inc. -> HP)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One month (created) (Whitelisted) =========

(If an entry is included in the fixlist, the file/folder will be moved.)

2024-09-22 20:40 - 2024-09-22 20:41 - 000018353 _____ C:\Users\tommy\Desktop\FRST.txt
2024-09-22 20:40 - 2024-09-22 20:31 - 002397696 _____ (Farbar) C:\Users\tommy\Desktop\FRSTEnglish.exe
2024-09-22 20:17 - 2024-09-22 20:17 - 003805606 _____ C:\Users\Public\Desktop\mbst-grab-results.zip
2024-09-22 20:12 - 2024-09-22 20:41 - 000000000 ____D C:\FRST
2024-09-22 19:57 - 2024-09-22 19:57 - 000000031 _____ C:\Users\tommy\Desktop\mb-licenseinfo.txt
2024-09-22 19:57 - 2024-09-22 19:57 - 000000000 ____D C:\ProgramData\mb3migration
2024-09-22 19:55 - 2024-09-22 20:31 - 002397696 _____ (Farbar) C:\Users\tommy\Downloads\FRSTEnglish.exe
2024-09-22 19:54 - 2024-09-22 19:55 - 014199272 _____ C:\Users\tommy\Desktop\mb-support-1.9.12.1020.exe
2024-09-19 08:14 - 2024-09-19 08:14 - 000000000 ___HD C:\$WinREAgent

==================== One month (modified) ==================

(If an entry is included in the fixlist, the file/folder will be moved.)

2024-09-22 20:32 - 2021-07-21 19:55 - 000795738 _____ C:\WINDOWS\system32\PerfStringBackup.INI
2024-09-22 20:32 - 2019-12-07 04:13 - 000000000 ____D C:\WINDOWS\INF
2024-09-22 20:30 - 2022-02-11 22:02 - 000000000 ____D C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38
2024-09-22 20:28 - 2022-05-06 17:31 - 000000000 ____D C:\Program Files\TeamViewer
2024-09-22 20:28 - 2021-07-21 19:53 - 000000006 ____H C:\WINDOWS\Tasks\SA.DAT
2024-09-22 20:28 - 2021-07-21 19:32 - 000008192 ___SH C:\DumpStack.log.tmp
2024-09-22 20:28 - 2019-12-07 04:14 - 000000000 ____D C:\ProgramData\regid.1991-06.com.microsoft
2024-09-22 20:28 - 2019-11-25 00:24 - 000000000 __SHD C:\Users\tommy\IntelGraphicsProfiles
2024-09-22 20:26 - 2021-07-21 18:55 - 000000000 ____D C:\Users\tommy
2024-09-22 20:26 - 2019-12-07 04:03 - 000524288 _____ C:\WINDOWS\system32\config\BBI
2024-09-22 20:25 - 2021-07-21 19:32 - 000000000 ____D C:\WINDOWS\system32\SleepStudy
2024-09-22 20:19 - 2019-11-25 01:54 - 000000000 ____D C:\WINDOWS\system32\Drivers\wd
2024-09-22 20:10 - 2023-01-26 12:15 - 000000000 ____D C:\Users\tommy\AppData\Local\CrashDumps
2024-09-22 20:08 - 2024-08-08 12:59 - 000000000 ____D C:\Program Files\Mozilla Firefox
2024-09-22 20:08 - 2019-11-25 15:58 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2024-09-22 19:58 - 2019-12-07 04:14 - 000000000 ___HD C:\WINDOWS\ELAMBKUP
2024-09-21 06:56 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\AppReadiness
2024-09-21 06:46 - 2023-01-17 10:37 - 000002276 _____ C:\Users\Public\Desktop\Microsoft Edge.lnk
2024-09-21 06:46 - 2020-08-03 07:56 - 000002438 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Edge.lnk
2024-09-19 18:51 - 2021-11-09 10:02 - 000000000 ____D C:\WINDOWS\system32\Tasks\Mozilla
2024-09-19 18:50 - 2019-12-07 04:14 - 000000000 ___HD C:\Program Files\WindowsApps
2024-09-19 18:50 - 2019-11-25 15:58 - 000001005 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Firefox.lnk
2024-09-19 18:49 - 2021-12-31 23:34 - 000000000 ____D C:\WINDOWS\SystemTemp
2024-09-19 18:49 - 2021-07-21 19:32 - 000461360 _____ C:\WINDOWS\system32\FNTCACHE.DAT
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ___RD C:\WINDOWS\ImmersiveControlPanel
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\WinMetadata
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\Dism
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SystemResources
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\WinMetadata
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\oobe
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\migwiz
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\Dism
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\appraiser
2024-09-19 18:48 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\bcastdvr
2024-09-19 09:06 - 2019-12-07 04:03 - 000000000 ____D C:\WINDOWS\CbsTemp
2024-09-19 08:48 - 2021-07-21 19:34 - 003016192 _____ (Microsoft Corporation) C:\WINDOWS\SysWOW64\PrintConfig.dll
2024-09-19 07:38 - 2024-07-11 20:09 - 000000000 ____D C:\WINDOWS\system32\compatrel
2024-09-19 07:35 - 2019-12-07 04:50 - 000000000 ____D C:\WINDOWS\system32\OpenSSH
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\SysWOW64\F12
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\SysWOW64\DiagSvcs
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\system32\UNP
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\system32\F12
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\setup
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\PerceptionSimulation
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\oobe
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\migwiz
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\InstallShield
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\downlevel
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\Com
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SysWOW64\AdvancedInstallers
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\WinBioPlugIns
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\SystemResetPlatform
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\Sysprep
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\ShellExperiences
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\setup
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\SecureBootUpdates
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\PerceptionSimulation
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\DDFs
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\ShellExperiences
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\ShellComponents
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\Provisioning
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\PolicyDefinitions
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\L2Schemas
2024-09-19 07:35 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\DiagTrack
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files\Windows Portable Devices
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files\Windows Photo Viewer
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files\Windows Multimedia Platform
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files (x86)\Windows Portable Devices
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files (x86)\Windows Photo Viewer
2024-09-19 07:34 - 2019-12-07 04:52 - 000000000 ____D C:\Program Files (x86)\Windows Multimedia Platform
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\system32\dsc
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ___SD C:\WINDOWS\system32\DiagSvcs
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ___RD C:\WINDOWS\PrintDialog
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\downlevel
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\Com
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\AdvancedInstallers
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\IME
2024-09-19 07:34 - 2019-12-07 04:14 - 000000000 ____D C:\Program Files\Common Files\System
2024-09-19 07:34 - 2019-12-07 04:03 - 000000000 ____D C:\WINDOWS\servicing
2024-09-19 07:33 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\system32\InputMethod
2024-09-19 07:27 - 2020-09-16 20:55 - 000000000 ____D C:\Users\tommy\Documents\vximgtoolgui
2024-09-19 07:27 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\Containers
2024-09-19 07:27 - 2019-11-25 08:15 - 000000000 ____D C:\Users\tommy\AppData\Roaming\Hewlett-Packard
2024-09-19 07:07 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\registration
2024-09-19 07:05 - 2019-12-07 04:14 - 000000000 ____D C:\WINDOWS\SystemApps
2024-09-19 06:57 - 2019-11-25 15:58 - 000000000 ____D C:\Users\tommy\AppData\Local\Mozilla
2024-09-19 06:56 - 2019-12-21 18:10 - 000000000 ____D C:\Program Files\CCleaner
2024-09-19 06:44 - 2019-11-25 00:05 - 000000000 ____D C:\Users\tommy\AppData\Local\Packages
2024-09-11 14:04 - 2022-06-07 13:35 - 000000000 ____D C:\Program Files\HP
2024-09-11 14:04 - 2019-11-25 00:19 - 000000000 ____D C:\WINDOWS\system32\MRT
2024-09-11 14:02 - 2019-11-25 00:19 - 199688632 ____C (Microsoft Corporation) C:\WINDOWS\system32\MRT.exe
2024-09-10 16:59 - 2021-12-07 11:39 - 000002247 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk
2024-09-10 16:59 - 2021-12-07 11:39 - 000002206 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2024-09-10 08:19 - 2022-11-25 11:54 - 000002383 _____ C:\Users\tommy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive.lnk
2024-09-10 08:19 - 2021-12-31 22:29 - 000003592 _____ C:\WINDOWS\system32\Tasks\OneDrive Reporting Task-S-1-5-21-2277778017-1090321964-3225467025-1001
2024-09-10 08:19 - 2021-07-21 19:53 - 000003380 _____ C:\WINDOWS\system32\Tasks\OneDrive Standalone Update Task-S-1-5-21-2277778017-1090321964-3225467025-1001
2024-09-08 07:07 - 2021-07-21 19:53 - 000003536 _____ C:\WINDOWS\system32\Tasks\MicrosoftEdgeUpdateTaskMachineUA
2024-09-08 07:07 - 2021-07-21 19:53 - 000003412 _____ C:\WINDOWS\system32\Tasks\MicrosoftEdgeUpdateTaskMachineCore
2024-08-29 18:54 - 2023-01-26 12:15 - 000000666 _____ C:\WINDOWS\Tasks\CCleanerCrashReporting.job
2024-08-29 10:07 - 2023-01-26 12:15 - 000003382 _____ C:\WINDOWS\system32\Tasks\CCleanerCrashReporting
2024-08-29 10:07 - 2021-07-21 19:53 - 000003936 _____ C:\WINDOWS\system32\Tasks\CCleaner Update

==================== SigCheck ============================

(There is no automatic fix for files that do not pass verification.)

==================== End of FRST.txt ========================

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 16-09-2024
Ran by tommy (22-09-2024 20:42:35)
Running from C:\Users\tommy\Desktop
Microsoft Windows 10 Home Version 22H2 19045.4894 (X64) (2021-07-22 00:53:57)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================


(If an entry is included in the fixlist, it will be removed.)

Administrator (S-1-5-21-2277778017-1090321964-3225467025-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-2277778017-1090321964-3225467025-503 - Limited - Disabled)
Guest (S-1-5-21-2277778017-1090321964-3225467025-501 - Limited - Disabled)
tommy (S-1-5-21-2277778017-1090321964-3225467025-1001 - Administrator - Enabled) => C:\Users\tommy
WDAGUtilityAccount (S-1-5-21-2277778017-1090321964-3225467025-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Belarc Advisor 9.0 (HKLM-x32\...\Belarc Advisor) (Version: 9.0.0.0 - Belarc Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 6.27 - Piriform)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 128.0.6613.137 - Google LLC)
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 129.0.2792.52 - Microsoft Corporation)
Microsoft Edge WebView2 Runtime (HKLM-x32\...\Microsoft EdgeWebView) (Version: 128.0.2739.79 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\OneDriveSetup.exe) (Version: 24.166.0818.0003 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{1FC1A6C2-576E-489A-9B4A-92D21F542136}) (Version: 3.74.0.0 - Microsoft Corporation)
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 130.0.1 (x64 en-US)) (Version: 130.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 70.0.1 - Mozilla)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.12.98 - Synaptics Incorporated)
TeamViewer (HKLM\...\TeamViewer) (Version: 15.57.5 - TeamViewer)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{85C69797-7336-4E83-8D97-32A7C8465A3B}) (Version: 8.94.0.0 - Microsoft Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.16 - VideoLAN)
WifiAutoInstall version 2.0.0.8 (HKLM\...\{BBADB2D6-0408-42D0-AAF8-B79D3E8B994C}_is1) (Version: 2.0.0.8 - Realtek, Inc.)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)

Packages:
=========

Chilly Morning -> C:\Program Files\WindowsApps\Microsoft.ChillyMorning_1.0.0.0_neutral__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation)
Copilot -> C:\Program Files\WindowsApps\Microsoft.Copilot_1.0.4.0_neutral__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation)
Farm Heroes Saga -> C:\Program Files\WindowsApps\king.com.FarmHeroesSaga_6.47.13.0_x64__kgqvnymyfvs32 [2024-09-19] (king.com)
FreeCell Collection Free -> C:\Program Files\WindowsApps\TreeCardGames.FreeCellCollectionFree_5.3.2.0_x64__n666hb6ddc5jp [2024-09-19] (TreeCardGames)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_155.1.1088.0_x64__v10z8vjag6ke6 [2024-09-19] (HP Inc.)
HP Support Assistant -> C:\Program Files\WindowsApps\AD2F1837.HPSupportAssistant_9.38.32.0_x64__v10z8vjag6ke6 [2024-09-19] (HP Inc.)
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation) [MS Ad]
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation)
Warm Winter Nights -> C:\Program Files\WindowsApps\Microsoft.WarmWinterNights_1.0.0.0_neutral__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation)

==================== Custom CLSID (Whitelisted): ==============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-2277778017-1090321964-3225467025-1001_Classes\CLSID\{820D63D5-8CFF-46DE-86AF-4997DEDD6DB5}\localserver32 -> C:\WINDOWS\system32\igfxEM.exe (Intel Corporation - pGFX -> Intel Corporation)
CustomCLSID: HKU\S-1-5-21-2277778017-1090321964-3225467025-1001_Classes\CLSID\{C591CFEA-E432-495d-A0BE-58E4CCD87B17}\Shell\Open\Command -> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynTPCpl.dll",ShowDevicePropPage 1
ShellIconOverlayIdentifiers: [F-Secure DataGuard Icon Overlay] -> {CA789262-D278-40F7-AC12-19C0395F9DD9} => C:\Program Files (x86)\Charter Security Suite\FsShellExtension64.dll -> No File
ContextMenuHandlers5: [igfxDTCM] -> {9B5F5829-A529-4B12-814A-E81BCB8D93FC} => C:\WINDOWS\system32\igfxDTCM.dll [2015-07-31] (Microsoft Windows Hardware Compatibility Publisher -> Intel Corporation)

==================== Codecs (Whitelisted) ====================

==================== Shortcuts & WMI ========================

==================== Loaded Modules (Whitelisted) =============

==================== Alternate Data Streams (Whitelisted) ========

(If an entry is included in the fixlist, only the ADS will be removed.)

AlternateDataStreams: C:\Users\tommy\Desktop\mb-support-1.9.12.1020.exe:MBAM.Zone.Identifier [204]

==================== Safe Mode (Whitelisted) ==================

==================== Association (Whitelisted) =================

==================== Internet Explorer (Whitelisted) =============

BHO: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\HP\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll [2024-09-04] (HP Inc. -> HP Inc.)
BHO-x32: HP Network Check Helper -> {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} -> C:\Program Files (x86)\HP\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll [2024-09-04] (HP Inc. -> HP Inc.)
Handler-x32: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\BelarcAdvisor\System\BAVoilaX.dll [2019-01-25] (Belarc, Inc. -> Belarc, Inc.)

==================== Hosts content: =========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2019-03-18 23:49 - 2019-03-18 23:49 - 000000824 _____ C:\WINDOWS\system32\drivers\etc\hosts

==================== Other Areas ===========================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\tommy\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper
DNS Servers: 192.168.1.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

Network Binding:
=============
Ethernet: Realtek PCIe GbE Family Controller -> rt640x64.sys
Wi-Fi: Ralink RT5390R 802.11bgn Wi-Fi Adapter -> netr28x.sys

==================== MSCONFIG/TASK MANAGER disabled items ==

(If an entry is included in the fixlist, it will be removed.)

HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\StartupApproved\Run: => "CCleaner Smart Cleaning"
HKU\S-1-5-21-2277778017-1090321964-3225467025-1001\...\StartupApproved\Run: => "MicrosoftEdgeAutoLaunch_5406DBBF4914F943DAE020076FE3E1E9"

==================== FirewallRules (Whitelisted) ================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [{CC68B034-DC2F-4961-8EC6-CF4ADA58BAE1}] => (Allow) C:\Users\tommy\AppData\Roaming\Zoom\bin\Zoom.exe => No File
FirewallRules: [UDP Query User{8860C4B4-55D0-45F9-9005-29A24820FD7E}C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe] => (Allow) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe => No File
FirewallRules: [TCP Query User{C1BDA191-C02D-42C0-97A3-C0ED454038B6}C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe] => (Allow) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe => No File
FirewallRules: [{6A2B5FF6-71E9-4C1E-8A41-03499B1931C6}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation)
FirewallRules: [{39AAAE52-EEC6-4A7F-8BA5-971A4E66E918}] => (Allow) C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation -> Mozilla Corporation)
FirewallRules: [TCP Query User{75D2138F-7CBC-4D8B-B3EF-BAD6C0220C5B}C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe] => (Allow) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe => No File
FirewallRules: [UDP Query User{6724F7D1-4FED-4BCC-B1FD-35DF1546DF57}C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe] => (Allow) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe => No File
FirewallRules: [{3B209CCA-D536-471C-AAF4-7A631184B0C9}] => (Allow) C:\Program Files\TeamViewer\TeamViewer.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{7F18FF68-4EE6-41A0-9412-FB789E1C0A03}] => (Allow) C:\Program Files\TeamViewer\TeamViewer.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{720B2D58-B932-415C-887F-E2A5078EFE05}] => (Allow) C:\Program Files\TeamViewer\TeamViewer_Service.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{7D14C397-7707-4454-B576-8AFDA95BB516}] => (Allow) C:\Program Files\TeamViewer\TeamViewer_Service.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{F4B123F5-3C76-426A-A60B-50E914AE386E}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.127.3200.0_x64__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{70FA3583-1EC6-47A5-B733-2427B0F10E9C}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.127.3200.0_x64__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{8865CDDA-F82C-4136-AD06-3B2E205E3B23}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.127.3200.0_x64__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{8F25080B-9175-40ED-BC4C-A33A9FB0D41B}] => (Allow) C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.127.3200.0_x64__kzf8qxf38zg5c\Skype\Skype.exe (Skype Software Sarl -> Skype Technologies S.A.)
FirewallRules: [{3393F7E4-064E-4FE9-9748-4252FC40895B}] => (Allow) C:\Program Files\TeamViewer\TeamViewer.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{B1E1C62D-B59A-464D-9ABA-C4D0B559DA27}] => (Allow) C:\Program Files\TeamViewer\TeamViewer.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{5598D217-DD31-4949-963F-E7BB65A90A4D}] => (Allow) C:\Program Files\TeamViewer\TeamViewer_Service.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{6CF750B7-AE8A-481B-A371-DBD9FB580AB4}] => (Allow) C:\Program Files\TeamViewer\TeamViewer_Service.exe (TeamViewer Germany GmbH -> TeamViewer Germany GmbH)
FirewallRules: [{CDF50742-6B8A-44E4-963B-EB1B8A9CACBA}] => (Allow) C:\Program Files\Google\Chrome\Application\chrome.exe (Google LLC -> Google LLC)
FirewallRules: [{06102076-0003-42A1-9CEA-4EDFFA5713B6}] => (Allow) C:\Program Files (x86)\Microsoft\EdgeWebView\Application\128.0.2739.79\msedgewebview2.exe (Microsoft Corporation -> Microsoft Corporation)

==================== Restore Points =========================

31-08-2024 09:05:42 Scheduled Checkpoint
08-09-2024 07:17:45 Scheduled Checkpoint
11-09-2024 14:05:00 Windows Modules Installer
11-09-2024 14:08:26 Windows Modules Installer
19-09-2024 06:52:27 Restore Operation
19-09-2024 08:20:16 Windows Modules Installer

==================== Faulty Device Manager Devices ============


==================== Event log errors: ========================

Application errors:
==================
Error: (09/22/2024 08:10:26 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mb-support.exe, version: 1.9.12.1020, time stamp: 0x66b37cc0
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4894, time stamp: 0x2fff1323
Exception code: 0xe0434352
Fault offset: 0x00141072
Faulting process id: 0x1040
Faulting application start time: 0x01db0d554ae52e29
Faulting application path: C:\Users\tommy\AppData\Local\Temp\mwb7049.tmp\mb-support.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 24c932f6-d7bf-4fec-87bb-10e973b2234c
Faulting package full name:
Faulting package-relative application ID:

Error: (09/22/2024 08:10:25 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: mb-support.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
   at mbsupport.Model.AdvancedCleanup.StartCleanup(mbsupport.Model.RepairContext)
   at mbsupport.Model.Repair.<StartCleanup>b__12_4()
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at mbsupport.App.Main()

Error: (09/22/2024 07:59:38 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mb-support.exe, version: 1.9.12.1020, time stamp: 0x66b37cc0
Faulting module name: mbclean.dll, version: 2.1.3.378, time stamp: 0x65d6c2e5
Exception code: 0xc0000005
Fault offset: 0x000b794f
Faulting process id: 0x181c
Faulting application start time: 0x01db0d5343daa7f5
Faulting application path: C:\Users\tommy\AppData\Local\Temp\mwb8A84.tmp\mb-support.exe
Faulting module path: C:\Users\tommy\AppData\Local\Temp\mwb8A84.tmp\mbclean.dll
Report Id: 71ba3bc5-7523-447d-91ea-223b8f6b137d
Faulting package full name:
Faulting package-relative application ID:

Error: (09/22/2024 07:59:36 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mb-support.exe, version: 1.9.12.1020, time stamp: 0x66b37cc0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x006d0065
Faulting process id: 0x181c
Faulting application start time: 0x01db0d5343daa7f5
Faulting application path: C:\Users\tommy\AppData\Local\Temp\mwb8A84.tmp\mb-support.exe
Faulting module path: unknown
Report Id: 482d1963-9055-46fb-8c13-b9e8ef81de03
Faulting package full name:
Faulting package-relative application ID:

Error: (09/22/2024 07:59:35 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mb-support.exe, version: 1.9.12.1020, time stamp: 0x66b37cc0
Faulting module name: mbclean.dll, version: 2.1.3.378, time stamp: 0x65d6c2e5
Exception code: 0xc0000409
Fault offset: 0x000b794f
Faulting process id: 0x181c
Faulting application start time: 0x01db0d5343daa7f5
Faulting application path: C:\Users\tommy\AppData\Local\Temp\mwb8A84.tmp\mb-support.exe
Faulting module path: C:\Users\tommy\AppData\Local\Temp\mwb8A84.tmp\mbclean.dll
Report Id: 379aff4e-2bcf-40ff-867d-7a8b30d33969
Faulting package full name:
Faulting package-relative application ID:

Error: (09/22/2024 07:57:59 PM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (09/22/2024 07:35:46 PM) (Source: .NET Runtime) (EventID: 1023) (User: )
Description: Description: A .NET application failed.
Application: Malwarebytes.exe
Path: C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe
Message: A fatal error was encountered. The library 'hostpolicy.dll' required to execute the application was not found in 'C:\Program Files\Malwarebytes\Anti-Malware\shared\Microsoft.NETCore.App\6.0.33'.

Error: (09/22/2024 06:38:28 AM) (Source: .NET Runtime) (EventID: 1023) (User: )
Description: Description: A .NET application failed.
Application: Malwarebytes.exe
Path: C:\Program Files\Malwarebytes\Anti-Malware\Malwarebytes.exe
Message: A fatal error was encountered. The library 'hostpolicy.dll' required to execute the application was not found in 'C:\Program Files\Malwarebytes\Anti-Malware\shared\Microsoft.NETCore.App\6.0.33'.


System errors:
=============
Error: (09/22/2024 08:26:32 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service SecurityHealthService with arguments "Unavailable" in order to run the server:
{8C9C0DB7-2CBA-40F1-AFE0-C55740DD91A0}

Error: (09/22/2024 08:25:46 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (09/22/2024 08:25:55 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:08:28 PM on ‎9/‎22/‎2024 was unexpected.

Error: (09/22/2024 08:07:59 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (09/22/2024 08:07:59 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (09/20/2024 08:35:02 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (09/19/2024 06:48:50 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service UsoSvc with arguments "Unavailable" in order to run the server:
{B91D5831-B1BD-4608-8198-D72E155020F7}

Error: (09/19/2024 06:48:50 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: DCOM got error "1115" attempting to start the service UsoSvc with arguments "Unavailable" in order to run the server:
{B91D5831-B1BD-4608-8198-D72E155020F7}


Windows Defender:
================ Event[0]:

Date: 2024-09-19 18:49:04
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Backup
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Security intelligence Version: 1.417.170.0;1.417.170.0
Engine Version: 1.1.24070.3

Date: 2024-09-19 18:48:57
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80070003
Error description: The system cannot find the path specified.
Security intelligence Version: 0.0.0.0;0.0.0.0
Engine Version: 0.0.0.0

Date: 2024-09-19 06:30:55
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Backup
Error Code: 0x80004004
Error description: Operation aborted
Security intelligence Version: 1.417.170.0;1.417.170.0
Engine Version: 1.1.24070.3

Date: 2024-09-19 06:30:55
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support.
Security intelligence Version: 1.417.170.0;1.417.170.0
Engine Version: 1.1.24070.3

Date: 2024-09-12 07:17:34
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.417.170.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.24070.3
Error code: 0x80070643
Error description: Fatal error during installation.

CodeIntegrity:
===============
Date: 2024-09-22 19:57:59
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\ProgramData\Microsoft\Windows Defender\Platform\4.18.24070.5-0\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\Malwarebytes\Anti-Malware\mbamsi64.dll that did not meet the Microsoft signing level requirements.

Date: 2024-09-22 06:38:58
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\Malwarebytes\Anti-Malware\mbamsi64.dll that did not meet the Windows signing level requirements.


==================== Memory info ===========================

BIOS: Insyde F.22 11/02/2012
Motherboard: Hewlett-Packard 1819
Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz
Percentage of memory in use: 47%
Total physical RAM: 8081.28 MB
Available physical RAM: 4259.48 MB
Total Virtual: 9361.28 MB
Available Virtual: 5383.91 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:222.33 GB) (Free:164.01 GB) (Model: SanDisk SSD PLUS 240GB) NTFS

\\?\Volume{7e56cad3-45da-44b2-a83a-fb654bf8eaca}\ (Recovery) (Fixed) (Total:0.52 GB) (Free:0.5 GB) NTFS
\\?\Volume{b351a9db-5db3-43f1-9cbc-005de7717739}\ () (Fixed) (Total:0.61 GB) (Free:0.08 GB) NTFS
\\?\Volume{cd1d202a-56d9-4fc6-90f3-29c08d19c498}\ () (Fixed) (Total:0.09 GB) (Free:0.07 GB) FAT32

==================== MBR & Partition Table ====================

==========================================================
Disk: 0 (Size: 223.6 GB) (Disk ID: F96F86DC)

Partition: GPT.

==================== End of Addition.txt =======================

 

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Porthos

Porthos

Posted
Posted

Let's install dot net first. Report back if that installs.

Please download the following and save it to your computer.

Then install it

 

Microsoft .NET Framework 4.8 offline installer for Windows (applies to both 32-bit or 64-bit systems)

https://support.microsoft.com/en-us/topic/microsoft-net-framework-4-8-offline-installer-for-windows-9d23f658-3b97-68ab-d013-aa3c3e7495e0
Direct Download link: https://go.microsoft.com/fwlink/?linkid=2088631

 

 

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Porthos

Porthos

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Posted

The only non-default change I suggest is,

I am going to suggest you make the following change so Malwarebytes and Windows security(Defender) can work alongside each other to protect you.

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security, or General in V5 tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.thumb.png.9d3b645a086cb4689f2cec3e

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