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I cant download anything, no malware, no rootkit, nothing

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Hello jelj360 and welcome to MalwareBytes forums,

Please tell us your edition/version of Windows. Is it XP, Vista, or ?

I do note this system has Avast AV (from your other posts).

I believe I see you have started 2 or more other threads. Please only reply to this one. I will close the others.

If you cannot download on this particular pc, do the download on another system and then transfer copy to this system's Desktop.

Step 1

Download and Save to the DESKTOP Win32kDiag from any of the following locations and save it to your Desktop.

Click on Start button. Select Run, and copy-paste the following command (the bolded text) into the "Open" textbox, and click OK.

"%userprofile%\desktop\win32kdiag.exe" -f -r

Step 2

Download RootRepeal from one of these links:

>> Link 1<<

or >>Link 2<<

or >>Link 3<<

  • SAVE the zip download to your Desktop.
  • Extract the archive to a folder you create such as C:\RootRepeal
  • Double-click RootRepeal.exe to launch the program (Vista users should right-click and select "Run as Administrator).
  • Click the "File" tab (located at the bottom of the RootRepeal screen)
  • Click the "Scan" button
  • In the popup dialog, check the drives to be scanned - making sure to check your primary operating system drive - normally C:
  • Click OK and the file scan will begin
  • When the scan is done, there will be files listed, but most if not all of them will be legitimate
  • Click the "Save Report" Button
  • Save the log file to your Documents folder
  • Post the content of the RootRepeal file scan log in your next reply.

Step 3

Reply with copy of Win32kdiag.txt &

Rootrepeal log

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