Jump to content

"website blocked due to Trojan" repeats every 30 seconds (approx)

ram1009
 Share

Recommended Posts

Porthos

Porthos

Posted
Posted

@ram1009

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes
       RESTART the computer <<<<< Important.
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please scan and attach the following logs and I will assist you in the morning @ram1009

 

 

Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/


Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

Thank you

 

 

 

 

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well.

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

Link to post
Share on other sites
ram1009

ram1009

Posted
  • Author
Posted

Last night you provided a clear path to follow.  Today, I'm confused.  I've looked at the first page of the "PC Self-Help Articles and Guides".  I have no idea which of them to use to solve my problem.  I'm pretty sure that is true of the other pages.  I am sure that I don't have time to use them all.  Did I do something wrong requiring different treatment today?  If this is the best you can do please say so & I will stop bothering you.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
2 hours ago, ram1009 said:

Last night you provided a clear path to follow.  Today, I'm confused.  I've looked at the first page of the "PC Self-Help Articles and Guides".  I have no idea which of them to use to solve my problem.  I'm pretty sure that is true of the other pages.  I am sure that I don't have time to use them all.  Did I do something wrong requiring different treatment today?  If this is the best you can do please say so & I will stop bothering you.

Click on each link in this list and follow the instructions for each program.

Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/

 


Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

 


Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

 

Thank you

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted
On 9/19/2024 at 12:02 AM, ram1009 said:

somewhere along the way my problem appears to have vanished.  Let's hope it's permanent.  Let's shut this down.  Thanks for your time.

 

20 hours ago, ram1009 said:

If this is the best you can do please say so & I will stop bothering you.

 

You are the one that told us your issues were gone and to close down the topic so we did as you requested.

 

Please follow the steps below to clean up the computer @ram1009

 

[ 1 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

 

[ 2 ]

For security reasons, the built-in Guest account is disabled by default. This prevents users from having an option to log on to the system as Guest.

It can only be enabled from the administrator account. However since it is enabled, disable it following these steps.

  1. Press Windows Key + X on the Keyboard
  2. Click on Control Panel
  3. Click on the User Accounts and Family Safety
  4. Click on User Accounts
  5. Click on the Manage another account
  6. If prompted by User Account Control (UAC), then click on Yes
  7. Click on the listed Guest account
  8. If prompted by User Account Control (UAC), then click on Yes
  9. Click on the listed Guest account
  10. Click on the Turn off the Guest account link

 

You can also click on Start and type in CMD.EXE and when it shows right-click and select "Run as administrator" then copy and paste or type into the window and press the Enter key

  

net user guest /active:no

 

[ 3 ]

Your DNS Servers: 192.168.1.1    

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 5 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

  • Quad 9 Public DNS  IPv4  9.9.9.9 and 149.112.112.112  IPv6  2620:fe::fe  and  2620:fe::9  (one of the best for most users)
  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b


The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

[ 4 ]

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

CHR Notifications: Default -> hxxps://brainable.com; hxxps://clickbusmx.shoppush.com.br; hxxps://hobbyking.com; hxxps://mail.google.com; hxxps://meet.google.com; hxxps://online.citi.com; hxxps://preply.com; hxxps://wp.aliexpress.com; hxxps://www.aliexpress.com; hxxps://www.dateinasia.com; hxxps://www.facebook.com; hxxps://www.netflix.com; hxxps://www.paramountplus.com; hxxps://www.visajourney.com; hxxps://www.youtube.com; hxxps://xhamsterlive.com

 

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

[ 5 ]

The computer has ScreenConnect Client (remote control software) installed and running all the time. Are you aware of this and do you want it running all the time?

 

[ 6 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\RAM\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

[ 7 ]

Once all of the steps above have been completed, please do the following

 

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

  1. GitHub Desktop v.2.5.6 Warning! Download Update
  2. Microsoft Office Professional 2010 v.14.0.7015.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice
  3. Microsoft Teams classic v.1.7.00.19353 Warning! Download Update
  4. Mozilla Firefox 47.0.2 (x86 en-US) v.47.0.2 Warning! Download Update
  5. Skype version 8.77 v.8.77 Warning! Download Update
  6. Steam v.1.0.0.0 Warning! Download Update
  7. VLC media player v.3.0.7.1 Warning! Download Update
  8. WinRAR 4.20 (64-bit) v.4.20.0 Warning! Download Update
  9. Zoom Workplace v.6.1.0 (41135) Warning! Download Update

 

Please Uninstall the following

---------------------------- [ UnwantedApps ] -----------------------------

  • Adobe AIR v.2.7.1.19610 Warning! This software is no longer supported. Please uninstall it.
  • Bonjour v.3.0.0.10  (This software is rarely needed on Windows and often causes networking issues, please uninstall it)
  • CCleaner v.6.27 (Computer experts no longer recommend this program, please uninstall it)
  • Google Toolbar for Internet Explorer v.1.0.0 << Hidden Warning! Browser's toolbar. It can slow down the working of your browser and have violation privacy problems.
  • Microsoft Silverlight v.5.1.50918.0 Warning! This software is no longer supported.
  • QuickTime v.7.69.80.9 Warning! This software is no longer supported. Please uninstall it and use another software.


You do not need to uninstall the following if you don't want to, but they are no longer supported by Microsoft now for many years.

  • Windows Live Essentials v.16.4.3528.0331 Warning! This software is no longer supported.
  • Windows Live Mail v.16.4.3528.0331 Warning! This software is no longer supported.

 

Then RESTART the computer and check for Windows Updates and install any found

 

  • Thanks 1
Link to post
Share on other sites
  • 2 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.