I feel for the Itch.io game scam

[wasdratchet]

Someone asked me to download a game off  itch io and being stupid decided to do it and after i downloaded it and try to run all my apps that i had open closed out. Minutes later the person I was talking to on discord sent me my account info and told me to pay them. Me being in a panic and not knowing what to do I agreed and sent them money but I'm sure the virus or malware is still on my pc and I don't know what to do and I just to know if there is a way to get it off of my pc. I downloaded Malwarebytes and ran a scan and it I got rid of all the files that were detected but i just wanna make sure I got everything and want to know if its still here or not and if it is then how to get rid of it. It's been over 24 hours and I'm scared out of my mind.

Here is the scan logs that I just did

Malwarebytes Scan Report 2024-09-18 234805.txt

[David H. Lipman]

I'm sorry to hear this @wasdratchet.  This Forum has had numerous reports of similar "try my Beta game" scams resulting with data and password harvesting and accounts then being compromised.

Do you still have the message with the link to download and maybe a password if that too was provided ?

 

[Porthos]

@wasdratchet Thanks for giving that important info for David to research.

Now,

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[David H. Lipman]

Thank you @wasdratchet

I am going to hide your last post.

Please send me an unredacted version via PM.

The objective is to get files detected and URLs blocked for everyone.

EDIT:

I don't want to see what the malicious actor sent you showing he compromised your accounts.  I want to get the data that you downloaded so I can get it analyzed by Malwarebytes malware researchers.

 

Edited September 19 by David H. Lipman

[wasdratchet]

42 minutes ago, Porthos said:

@wasdratchet Thanks for giving that important info for David to research.

Now,

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

completed all scans and here are the text files

Malwarebytes Scan Report 2024-09-19 011445.txt AdwCleaner[C00].txt Addition.txt FRST.txt

[David H. Lipman]

Thank you @wasdratchet

RE:  Fake Game password and data stealer site and file

[AdvancedSetup]

Hello @wasdratchet

 

Please follow the steps below

 

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

• Java 8 Update 221 (64-bit) (old, possibly compromised version of Java) 

 

[ 2 ]

Please rename the file

OLD NAME:  D:\new download location\Farbar Recovery Tool\FRST64.exe

NEW NAME:  D:\new download location\Farbar Recovery Tool\FRSTEnglish.exe   

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder D:\new download location\Farbar Recovery Tool\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[wasdratchet]

39 minutes ago, AdvancedSetup said:

Hello @wasdratchet

 

Please follow the steps below

 

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

• Java 8 Update 221 (64-bit) (old, possibly compromised version of Java) 

 

[ 2 ]

Please rename the file

OLD NAME:  D:\new download location\Farbar Recovery Tool\FRST64.exe

NEW NAME:  D:\new download location\Farbar Recovery Tool\FRSTEnglish.exe   

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder D:\new download location\Farbar Recovery Tool\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 63.58 kB · 1 download

Thanks

 

Scan finished and here is the fix log text file

Fixlog.txt

[AdvancedSetup]

Thank you for the log @wasdratchet

Overall the fix ran well. It also found and corrected some other Windows issues

 

Windows Resource Protection found corrupt files and successfully repaired them.

 

 

Please run the following

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

 

 

 

Then RESTART the computer and get me NEW fresh scan logs for these

 

 

Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/

Scan with AdwCleaner
https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

Thanks

 

 

 

 

 

[wasdratchet]

16 minutes ago, AdvancedSetup said:

Thank you for the log @wasdratchet

Overall the fix ran well. It also found and corrected some other Windows issues

 

Windows Resource Protection found corrupt files and successfully repaired them.

 

 

Please run the following

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

 

 

 

Then RESTART the computer and get me NEW fresh scan logs for these

 

 

Scan with Malwarebytes

 

Scan with AdwCleaner

 

 

Scan with Farbar Recovery Scan Tool

 

Scan with FSS Farbar Service Scanner

 

Scan with SecurityCheck by glax24

 

 

Thanks

 

 

 

 

 

It will not let me hit continue and i have tried updating it but it will just redownload the same one

[AdvancedSetup]

Okay, please run one from Microsoft.

I'll check back on you again tomorrow

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system.

Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

[ 2 ]

Microsoft Safety Scanner

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours to complete.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run and saved in the log.
• The scan may take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware. )

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found and did.

 

Thank you

 

[wasdratchet]

3 hours ago, AdvancedSetup said:

Okay, please run one from Microsoft.

I'll check back on you again tomorrow

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system.

Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

[ 2 ]

Microsoft Safety Scanner

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours to complete.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run and saved in the log.
• The scan may take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware. )

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found and did.

 

Thank you

 

scan finished

msert.log

[AdvancedSetup]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

 

Then post back the other requested NEW fresh logs

 

 

Scan with Malwarebytes

 

Scan with AdwCleaner

 

 

Scan with Farbar Recovery Scan Tool

 

Scan with FSS Farbar Service Scanner

 

Scan with SecurityCheck by glax24

 

 

Thanks

 

[wasdratchet]

36 minutes ago, AdvancedSetup said:

Please make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

 

Then post back the other requested NEW fresh logs

 

 

Scan with Malwarebytes

 

Scan with AdwCleaner

 

 

Scan with Farbar Recovery Scan Tool

 

Scan with FSS Farbar Service Scanner

 

Scan with SecurityCheck by glax24

 

 

Thanks

 

Here are all the reports

Addition.txt AdwCleaner[S01].txt FRST.txt FSS.txt Malwarebytes Scan Report 2024-09-19 180237.txt SecurityCheck.txt

[AdvancedSetup]

Please upload the following file to the VirusTotal site and have them scan it and post back the URL link to the scan.

 

Startup: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Rainmeter.lnk [2024-08-28]
ShortcutTarget: Rainmeter.lnk -> C:\Program Files\Rainmeter\Rainmeter.exe (Rainmeter Team -> Rainmeter) [File not signed] <==== ATTENTION

 

 

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

1. Discord v.1.0.9002 Warning! Download Update
2. Git v.2.45.2 Warning! Download Update
3. Microsoft 365 - en-us v.16.0.17328.20588 Warning! Download Update | How Install Office updates?
4. Microsoft Teams v.1.4.00.8872 Warning! Download Update
5. Python 3.10.6 (64-bit) v.3.10.6150.0 Warning! Download Update
6. WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update
7. Zoom v.5.10.4 (5035) Warning! Download Update

Please Uninstall the following

• QuickTime 7 v.7.79.80.95 Warning! This software is no longer supported. Please uninstall it and use another software.

Then RESTART the computer and check for Windows Updates and install any found

 

Let me know if there are still any signs of infection or any other unresolved issues @wasdratchet

 

[wasdratchet]

16 minutes ago, AdvancedSetup said:

Please upload the following file to the VirusTotal site and have them scan it and post back the URL link to the scan.

 

Startup: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Rainmeter.lnk [2024-08-28]
ShortcutTarget: Rainmeter.lnk -> C:\Program Files\Rainmeter\Rainmeter.exe (Rainmeter Team -> Rainmeter) [File not signed] <==== ATTENTION

 

 

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

1. Discord v.1.0.9002 Warning! Download Update
2. Git v.2.45.2 Warning! Download Update
3. Microsoft 365 - en-us v.16.0.17328.20588 Warning! Download Update | How Install Office updates?
4. Microsoft Teams v.1.4.00.8872 Warning! Download Update
5. Python 3.10.6 (64-bit) v.3.10.6150.0 Warning! Download Update
6. WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update
7. Zoom v.5.10.4 (5035) Warning! Download Update

Please Uninstall the following

• QuickTime 7 v.7.79.80.95 Warning! This software is no longer supported. Please uninstall it and use another software.

Then RESTART the computer and check for Windows Updates and install any found

 

Let me know if there are still any signs of infection or any other unresolved issues @wasdratchet

 

startup scan: https://www.virustotal.com/gui/file/825897feed83fb9b8881943177741723746ac876e3d8485b759f0e53af52566b

shortcut scan: https://www.virustotal.com/gui/file/825897feed83fb9b8881943177741723746ac876e3d8485b759f0e53af52566b

They both have one malicious file that was flag

uninstalling all programs now

@AdvancedSetup

Restart complete and windows update is up to date

all programs are uninstalled

again the only files that were flagged were the ones in the link above

 

[wasdratchet]

17 hours ago, AdvancedSetup said:

Please upload the following file to the VirusTotal site and have them scan it and post back the URL link to the scan.

 

Startup: C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Rainmeter.lnk [2024-08-28]
ShortcutTarget: Rainmeter.lnk -> C:\Program Files\Rainmeter\Rainmeter.exe (Rainmeter Team -> Rainmeter) [File not signed] <==== ATTENTION

 

 

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

1. Discord v.1.0.9002 Warning! Download Update
2. Git v.2.45.2 Warning! Download Update
3. Microsoft 365 - en-us v.16.0.17328.20588 Warning! Download Update | How Install Office updates?
4. Microsoft Teams v.1.4.00.8872 Warning! Download Update
5. Python 3.10.6 (64-bit) v.3.10.6150.0 Warning! Download Update
6. WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update
7. Zoom v.5.10.4 (5035) Warning! Download Update

Please Uninstall the following

• QuickTime 7 v.7.79.80.95 Warning! This software is no longer supported. Please uninstall it and use another software.

Then RESTART the computer and check for Windows Updates and install any found

 

Let me know if there are still any signs of infection or any other unresolved issues @wasdratchet

 

I did another scan and found 3 flagged files and I hope I got rid of them

Malwarebytes Scan Report 2024-09-20 161439.txt

[AdvancedSetup]

Thank you for the log. Let's run one more scanner @wasdratchet

The instructions are a bit old but should be close enough for you to figure out

 

Sophos Scan & Clean

Download Sophos Free Virus Removal Tool and save it to your desktop.

• If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
• Please close all other open applications and Do Not use your PC whilst the scan is in progress... This scan is very thorough so it may take several hours to complete, please be patient...

Double click the icon and select Run

Click Next

Select I accept the terms in this license agreement, then click Next twice

Click Install

Click Finish to launch the program

• Once the virus database has been updated click Start Scanning

If any threats are found click Details, then View log file... (bottom left hand corner)

 

Attach the results in your next reply

• Close the Notepad document, close the Threat Details screen, then click Start cleanup

Click Exit to close the program

 

If no threats were found please confirm that result...

• The Virus Removal Tool scans the following areas of your computer:
• Memory, including system memory on 32-bit (x86) versions of Windows
• The Windows registry
• All local hard drives, fixed and removable
• Mapped network drives are not scanned.

Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

 

Saved logs are found under this sub-folder: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs 

Please attach that log on your next reply

Thank you

 

[wasdratchet]

31 minutes ago, AdvancedSetup said:

Thank you for the log. Let's run one more scanner @wasdratchet

The instructions are a bit old but should be close enough for you to figure out

 

Sophos Scan & Clean

Download Sophos Free Virus Removal Tool and save it to your desktop.

• If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
• Please close all other open applications and Do Not use your PC whilst the scan is in progress... This scan is very thorough so it may take several hours to complete, please be patient...

Double click the icon and select Run

Click Next

Select I accept the terms in this license agreement, then click Next twice

Click Install

Click Finish to launch the program

• Once the virus database has been updated click Start Scanning

If any threats are found click Details, then View log file... (bottom left hand corner)

 

Attach the results in your next reply

• Close the Notepad document, close the Threat Details screen, then click Start cleanup

Click Exit to close the program

 

If no threats were found please confirm that result...

• The Virus Removal Tool scans the following areas of your computer:
• Memory, including system memory on 32-bit (x86) versions of Windows
• The Windows registry
• All local hard drives, fixed and removable
• Mapped network drives are not scanned.

Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

 

Saved logs are found under this sub-folder: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs 

Please attach that log on your next reply

Thank you

 

Here are the results of the scan

SophosScanAndClean_20240920_1242.log

[AdvancedSetup]

Great, no threats found.

How is the computer running now?

Are there still any signs of infection?

Any other unresolved issues?

 

[wasdratchet]

Just now, AdvancedSetup said:

Great, no threats found.

How is the computer running now?

Are there still any signs of infection?

Any other unresolved issues?

 

Running fine and so far doesn’t seem to be any problems thank you so much

[AdvancedSetup]

Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well.

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal