Anyviewer IP Address: 45.86.229.138

[rorymi6]

Hi

I use Anyviewer for remote access support for many of my elderly customers used with my computer business for the last few years

I have recommended Malwarebytes to many of them however lately I am now unable to connect due to your recent block of this program

Previously this was not the case and it appears both the Anyviewer service and IP are now blacklisted / blocked

This is a real issue as although I understand the exclusion process its not possible to talk many of my customers through on how to set this up so I can help with any tech support

So unless I physically go to their homes / businesses to manually setup exclusions basically they are now cut off from support

You have denied them my help should they require it now ?

Are you now blocking all remote access programs because basically not all remote users are scammers some of us rely on these remote apps to help others   ?

log attached

regards

Steve

 

 

 

Malwarebytes Website Blocked Report 2024-09-18 213518.txt

[BjelakovicL]

Hi,

Thanks for reporting. The IP block will be removed. It was blocked due to RDP attacks.

[rorymi6]

Thank you BjelakovicL

but where does that  leave me now with the Anyviewer service being blocked as well as that IP ?

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files (x86)\AnyViewer\RCService.exe, Blocked, -1, -1, 0.0.0, BEA69748FE61848127856C124BBB7325, B61469F5CE5038113969094D1718479608972CBC76A9D6BFC547ADFF7094203E

-Website Data-
Category: Compromised
Domain: 
IP Address: 45.86.229.138
Port: 80
Type: Outbound
File: C:\Program Files (x86)\AnyViewer\RCService.exe

 

regards

Steve

 

 

 

 

 

 

[Porthos]

2 minutes ago, rorymi6 said:

but where does that  leave me now with the Anyviewer service being blocked as well as that IP ?

When the IP block is cleared and you update Malwarebytes, the service should work again.

[rorymi6]

19 minutes ago, Porthos said:

When the IP block is cleared and you update Malwarebytes, the service should work again.

ok thanks

I assumed it was 2 things that needed white listing

1. IP address

2.service / program executable

It will be a big relief for both myself and my many customers who I have recommended Malwarebytes and then found myself in a position whereby I can no longer support them remotely using  the Anyviewer remote access program I have used for a few years now previously with no Malwarebytes black listing

I will update if any issues going forward but hopefully now all has been resolved

Thank You

😀