VPN Will Not Turn ON

[twgatr]

For some reason, my VPN is no longer working.

When I turn my computer on, my Malwarebytes VPN is not working.

When I go to the dashboard and attempt to turn it on, I get this message block:

When I attempt to click the "Allow permission" button, nothing happens.

Suggestions?

Thanks.

 

[now8411]

Hello @twgatr

We are sorry to hear of these issues you are having clicking on the "Allow Permissions" button and it does not seem to function properly to bring you to the section of the settings to Allow Permissions for Malwarebytes VPN as described in your screenshot. 

So we can collect further information from your computer and the program to help this issue resolved,  please create a support ticket using the below:

https://support.malwarebytes.com/hc/en-us/articles/28565532532371-How-to-contact-Malwarebytes-support

This will allow our Mac technical agents to further investigate this issue.

Thank you!