Malwarebytes not detecting virus

[anonym3344]

I scanned the entire PC with a quick and a full scan and what I found after the full scan I deleted and restarted the PC, but I still have a virus in my PC, please help me if you know.
Thank you very much in advance.
Excuse me if I have some mistakes when writing, but I'm from Slovakia and I have to use a translator to write, thank you.

[Porthos]

@anonym3344

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[anonym3344]

Please check with me before scanning whether I have correctly set everything you wrote in your post.
And should I run the following scans one by one? Or can I run them all at once? I mean AdwCleaner Malwarebytes and Farbar Recovery Scan Tool. Thank you very much, I am attaching the screenshots before the scan.

 

[Porthos]

3 minutes ago, anonym3344 said:

Please check with me before scanning whether I have correctly set everything you wrote in your post.

Looks ok. Now do everything else in order one at a time and post all the logs at the end.

[anonym3344]

I will gradually add other scans

AdwCleaner[C00].txt AdwCleaner[S00].txt

[anonym3344]

Windows is not Restarted

Malwarebytes Scan Report.txt

[anonym3344]

FRSTEnglish

FRST.txt Addition.txt

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

There is no evident malware in those logs. You should quarantine all Malwarebytes Antimalware detected.

Let run a script to review some of the settings:

The following Fix will empty these folders:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin
• Hosts file will be reset

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saved as C:\Users\Majo\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Please run the following ESET Online Scanner and perform a Full Scan
 
Click the following link to save the installer for ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get started.
• When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
• On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
• When prompted for scan type, Click on the Full Scan button
• Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
• Have patience.  The entire process may take a few hours or more.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log and give it a name and location you remember.
• If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
• Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

Note: If you do need to do a File Restore from ESET please follow the directions below
[KB2915] Restore files quarantined by the ESET Online Scanner version 3
https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner
 
Please attach the ESET scan log you saved at the end to your next reply

 

[anonym3344]

Here are the scans

Fixlog.txt esetscan.txt DiskCheckLog.txt

[JSntgRvr]

Windows Resource Protection found corrupt files and successfully repaired them. The script ran well.

No infected items found.

How is the computer doing?
 

[anonym3344]

I probably still have a virus because, for example, when I download any game from Steam to my PC or when playing more demanding games, my processor goes to 100% and my PC gets stuck. 100% my processor is i5 9600k and my friend's i5 9400, we both have 16GB of RAM and my friend's graphics are weaker than mine, he has a GTX 1050TI 4GB and I have a GTX 1080TI 11GB, my friend's processor goes to 60% when downloading any game from Steam and mine goes to 95 -100% the entire download time

[JSntgRvr]

Let's go ahead and run an additional scan and get some updated logs from your system.

Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

[ 2 ]

Microsoft Safety Scanner

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours to complete.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run and saved in the log.
• The scan may take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware. )

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found and did.

 

Thank you

[JSntgRvr]

Are you still with us?

[anonym3344]

msert.log Yes, I'm still here, sorry I wasn't here, but I have some health problems and work

[JSntgRvr]

No infection found. Still experiencing these issues?

[anonym3344]

Yes, I still have these problems as written above.

[AdvancedSetup]

On 9/17/2024 at 7:41 PM, anonym3344 said:

I scanned the entire PC with a quick and a full scan and what I found after the full scan I deleted and restarted the PC, but I still have a virus in my PC, please help me if you know.
Thank you very much in advance.
Excuse me if I have some mistakes when writing, but I'm from Slovakia and I have to use a translator to write, thank you.

You did not explain well what makes you think you have a virus or infection

Please show a screen shot of what you're seeing or explain in more details what you believe is the issue or what you're experiencing.

 

 

Then RESTART the computer and get us all NEW fresh logs

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

Thank you @anonym3344

 

 

[anonym3344]

I probably still have a virus because, for example, when I download any game from Steam to my PC or when playing more demanding games, my processor goes to 100% and my PC gets stuck. 100% my processor is i5 9600k and my friend's i5 9400, we both have 16GB of RAM and my friend's graphics are weaker than mine, he has a GTX 1050TI 4GB and I have a GTX 1080TI 11GB, my friend's processor goes to 60% when downloading any game from Steam and mine goes to 95 -100% the entire download time

FRST.txt Addition.txt FSS.txt SecurityCheck.txt

[anonym3344]

It does this to me when downloading from Steam alone and some
 games, for example Fortnite, and my friend's processor goes to 60% when downloading from Steam, and the game doesn't load. I wrote about the components in the previous post.

I am using Translator me english is very bad sory

Thank you

[JSntgRvr]

Have you tried a Clean Boot. Does it happen in this state?

Here are the instructions:

How to perform a clean boot in Windows - Microsoft Support

 

[anonym3344]

Now i am tried and problem is same

[JSntgRvr]

Open a Command prompt as an Administrator.

Start -> CMD -> Run as Administrator

At the prompt type the following and press Enter:

CHKDSK /R

Schedule a scan at the next startup. Restart the computer.

Upon restart, CHKDSK will run. Let it run unhindered until a restart.

Then run this fix:

FRST64 was saved as C:\Users\Majo\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply. Also attach the log created on your desktop, DiskCheckLog.txt.

[anonym3344]

Fixlog.txtDiskCheckLog.txt

[JSntgRvr]

Recreate the issue and once started run this fix: Keep the fix ready to run and when the CPU start climbing run the fix:

FRST64 was saved as C:\Users\Majo\Desktop\FRSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply. 

[anonym3344]

Fixlog.txtDone according to your instructions