Getting rid of silly red dot

[Hughmoz]

I have nothing that needs doing on my Malwarebytes, but since they have changed settings their end there is always a red dot on the toolbar icon on my Mac.

 

It's simply anyoing and I do not want it there.

[1PW]

Hello @Hughmoz and :

When you select the red dot in the macOS Menu Bar, is the red dot replaced with a black Malwarebytes icon?

Thank you.

[Hughmoz]

No it just opens the Malwarebytes derop down menu saying open Malwarebytes etc., as it would if you click on the Black logo in the toolbar.

[1PW]

Hello @Hughmoz:

Before going further, please gather data for Malwarebytes staffers/developers by launching the macOS Terminal.app and copy/paste/run the following command:

/usr/sbin/system_profiler SPHardwareDataType && /usr/sbin/system_profiler SPSoftwareDataType | grep System\ Version && grep version /Library/Application\ Support/Malwarebytes/MBAM/LogsEx/product.info && grep license /Library/Application\ Support/Malwarebytes/MBAM/LogsEx/product.info

Then, please copy/paste the command result into your next reply to this topic.

Thank you.

[Hughmoz]

Hardware:

 

    Hardware Overview:

 

      Model Name: iMac

      Model Identifier: iMac21,1

      Model Number: Z12R000FFB/A

      Chip: Apple M1

      Total Number of Cores: 8 (4 performance and 4 efficiency)

      Memory: 16 GB

      System Firmware Version: 10151.140.19

      OS Loader Version: 10151.140.19

      Serial Number (system): H12G3J3QQ6X3

      Hardware UUID: 87735984-D8E2-550E-87A6-D0B74DADBD0E

      Provisioning UDID: 00008103-000C38DE26A3001E

      Activation Lock Status: Disabled

 

      System Version: macOS 14.6.1 (23G93)

  "database_current_version" : "4.0.652",

  "product_version" : "5.4.1.1525",

  "license_installation_token" : "zfhoxWoybymVa3SBxqUZ1669744202",

  "license_state" : {

martinsandaver@iMac ~ %

[1PW]

Hello @Hughmoz:

I apologize for this reply's delay. (sleep) The above attachment is greatly appreciated.

1.) If you are unwilling to upgrade the 2021 iMac21,1 to macOS 15.0 Sequoia, perhaps you would be willing to update to yesterday's macOS 14.7 Sonoma with an eye towards a Sequoia update soon after.

2.) The installed version of Malwarebytes for Mac (MB5) is four (4) releases behind (v5.5.4.1744) which may complicate your original red dot icon issue. Fortunately, the MB5's protection database is up-to-date. (4.0.652)

HTH and thank you.

[Hughmoz]

Thanks for that. It's strange that my iMac has been saying that there was a download, however, every time I checked there was nothing there. I checked on, "About my Mac" today and there was Sequoia waiting to be installed.

So, did that and then ran Malwarebytes and it said that there was a Malware on my Mac. It asked me to check notifications, which I did and that was already totally up to date and in place and I re-ran Malwarebytes and everything is perfect.

My feeling is that Malwarebytes do everything to get you to sign uo to a plan, which I do not need.

I have used Malwarebytes for many, many years, however, they are hassling a lot nowadays to upgrade,  which is silly as it is time consuming and negative.

Of course the red dot is still there and still unwanted.

[1PW]

Hello @Hughmoz:

For the sake of clarity, and before we go after the red dot issue, please copy/paste/run the command line I sent you in my second reply to your topic.

As before, please copy/paste the result into your next reply.

Thank you.

[Hughmoz]

I already did this when you asked for it last time?

[1PW]

Hello @Hughmoz:

Please repeat the procedure from my second post.

Thank you.

[Hughmoz]

Hardware Overview:

 

      Model Name: iMac

      Model Identifier: iMac21,1

      Model Number: Z12R000FFB/A

      Chip: Apple M1

      Total Number of Cores: 8 (4 performance and 4 efficiency)

      Memory: 16 GB

      System Firmware Version: 11881.1.1

      OS Loader Version: 11881.1.1

      Serial Number (system): H12G3J3QQ6X3

      Hardware UUID: 87735984-D8E2-550E-87A6-D0B74DADBD0E

      Provisioning UDID: 00008103-000C38DE26A3001E

      Activation Lock Status: Disabled

 

      System Version: macOS 15.0 (24A335)

  "database_current_version" : "4.0.652",

  "product_version" : "5.4.1.1525",

  "license_installation_token" : "zfhoxWoybymVa3SBxqUZ1669744202",

  "license_state" : {

martinsandaver@iMac ~ %

[1PW]

Hello @Hughmoz:

Please excuse the response delay for rest. The above updated result is appreciated.

Please download and install Malwarebytes for Mac v5.5.4.1744 over the top of the existing MB5 install.

Integrity check - SHA256: e9ff74477679d4dcc8ac25a2f45e5cf44f9dd28ef9403d8c691097ce51ed242d

Please reply with the results of the update and the red dot issue.

Thank you.

[Hughmoz]

Have downloaded and installed and silly red dot is still in place. I just think that Malwarebytes are the problem.

[1PW]

Hello @Hughmoz:

Regarding the red dot, a few MB5 clients have experienced issues with the licensing “onboarding process” and Malwarebytes staff suggests the following:

Please verify at “My Malwarebytes” that the MB5 license is properly registered before continuing. If properly registered:

Quote

1. Open MB5's GUI and select My Subscription from the top-right corner menu.
2. Deactivate this device from your current subscription.
3. Activate it again.

Restart macOS and reply with the status of the red dot issue.

Thank you.