MohammadRRR Posted September 16 ID:1661226 Share Posted September 16 Though I all time suggest Malwarebytes the best, the last time got me totally frustrated. Please , be patient to hear Two or three days ago I turned my pc for an old system restore point because something I disliked happened to my public network. After the recovery had finished successfully and my computer already restated, I noticed all my files ( doc) and the ( pdf) files on the document all have gone ( removed ). What is worse than this! I never heard that turning a computer to an old restore point do a damage to the computer. If it is not authentic, why the microsoft company created in the the computer system? Really , I want to know the reason? Hmm, the program that we want to help us and save us from ransom attacks, itself now damages our files. To tell you from the last whether you dislike my speech or not. Here is the story : The damage caused to me is due to the Malwarebytes Someone Arab friend helped me and gave a serial of Malwarebytes. The code worked with me, but the last time I looked the account of the program as well as my account in my pc and I noticed that malwarebytes account is also worked as administrator and share me the same responsibility, so when the recovery system restore point finished, the Malwarebytes took the control; thus the judgement or the response is its ( the account is his not mine) I can upload you the file to see it by your naked eyes, but for case of security , I will never do. However, make sure I deleted the malwarebytes program from my computer finally and will never install. The damage that the malwarebytes caused to me never can be compensate. 4 Gigabytes of files all went because of the Malwarebytes. How can I get them again. Perhaps a month I download from here or there to get a half of them. And no tool in the word can restore the files as their previous state. It is not the Ransom this time it the Malwarebyt itself! Link to post Share on other sites More sharing options...
MohammadRRR Posted September 16 Author ID:1661227 Share Posted September 16 Sorry something of my grammar went wrong. I can't take any action. My mind is not with me. There is not option to edit my topic. Link to post Share on other sites More sharing options...
SPDIF Posted September 16 ID:1661272 Share Posted September 16 Malwarebytes NEVER EVER deletes files without asking you first and always quarantine it even! No idea what you have done, Malwarebytes would never delete 4GB of files without asking you and it always put infected files in quarantine. It's very hard to believe that and it's actually the first time i hear from this. Link to post Share on other sites More sharing options...
MohammadRRR Posted September 17 Author ID:1661493 Share Posted September 17 23 hours ago, SPDIF said: Malwarebytes NEVER EVER deletes files without asking you first and always quarantine it even! No idea what you have done, Malwarebytes would never delete 4GB of files without asking you and it always put infected files in quarantine. It's very hard to believe that and it's actually the first time i hear from this. You did not understand what had happened. The account of the malware is not mine. It is a desktop account and it shared me as administrator. Now you can imagine if you have a good background about technology! Three months I used but I didn't look into the accounts >> You can examine this ... go to account and click on : configure advanced user profile properties and if you have activated the program by an account is not you then you see it has shared you as administrator. Moreover, this program is very sensitive and interferes with anything; for example, sometimes I saved some of my files online or some others else's .. It jumps up and reveals a message telling : This is people ownership and prevent me to download that file even it is a public file and worth nothing. Many webpages I am familiar with for example " Scribd the famous site - no any danger I am sure of it" downloading files or converting files from epub to pdf or vise versa, it also prevents me. Make sure that friend Arabic gave me a serial which is automatically renewed but as what happened with me , if this program is the only one in the world I will never use. Link to post Share on other sites More sharing options...
Solution SPDIF Posted September 17 Solution ID:1661496 Share Posted September 17 (edited) Sorry men you are talking gibberish, can't make any cheese of it. I use Malwarebytes for over 20 years and 100+ clients, NEVER got any problem, and it does what it should do. It all lies in the hands from the user behind the keyboard as general knowledge. Malwarebytes is to be trusted like any other AV, we can't know what you have done exactly, but i am quite sure the problem was not Malwarebytes. Anyway the problems you revert to, it does not happen with ME or my Clients? So it's only you that has this problem. A Malware Account? What is that? Edited September 17 by SPDIF Link to post Share on other sites More sharing options...
David H. Lipman Posted September 17 ID:1661501 Share Posted September 17 (edited) Acting as a Devil's Advocate... I think there may be a Language issue here that may seem like "gibberish." But @SPDIF is correct in both his experiences and assertions. If there is a Windows Profile associated where data is lost, it is with the PC user and not by Malwarebytes. It may also be a result of a corrupted Profile that can't load and the OS will substitute a temporary profile and it will appear as if data is lost but it is in the original, not temporarily created, Windows profile. Edited September 17 by David H. Lipman Edited for content, clarity, spelling and/or grammar 2 Link to post Share on other sites More sharing options...
MohammadRRR Posted September 18 Author ID:1661604 Share Posted September 18 9 hours ago, SPDIF said: Sorry men you are talking gibberish, can't make any cheese of it. talking gibberish, can't make any cheese of it ? Thank you anyway Here is .. Look it by your naked eyes It works as administrator associated with my account, so when I opened my laptop after the recovery the account of malwarebytes took control as the administrator then after files vanished the meant account vanished Suppose it is not the malwarebytes due; it it is breaching process happened to my system; then if the Malwarebytes is a good supporter, why not defeated against and kept my pc saved ? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 18 Root Admin ID:1661610 Share Posted September 18 Good day @MohammadRRR Please run the following and post back the requested logs and we'll see what we can find on the system. Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Thank you Link to post Share on other sites More sharing options...
MohammadRRR Posted September 18 Author ID:1661633 Share Posted September 18 1 hour ago, AdvancedSetup said: Good day @MohammadRRR Please run the following and post back the requested logs and we'll see what we can find on the system. Thank you Thank you very much If it is associated with the Malwarebytes, I deleted it from my pc finally. Though I deleted, you see its account is still remaining in box accounts ? 2. I restored most of my files especially the ( pdf files) using the program Stellar data recovery. However, most of files are corrupted even can't be repaired online, but as I knew the file names I downloaded them again and I nearly got most of them back, except file docs which are on the desktop can't be restored or even repaired and my problem is about these files ( docs) which I wrote them by my hand ( not downloaded - they are my works - My translated works ) and I am very sad for these because no another copy of these I have had. 3. For your instructions, I will go with , at least to know the reasons that got me lose my files. Link to post Share on other sites More sharing options...
MohammadRRR Posted September 18 Author ID:1661652 Share Posted September 18 5 hours ago, AdvancedSetup said: Good day @MohammadRRR Please run the following and post back the requested logs and we'll see what we can find on the system. Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Thank you Here are the files you wanted file rar inside 4 reports : addition , FRST , FSS, securityCheck) I named screen screen.rar Link to post Share on other sites More sharing options...
MohammadRRR Posted September 18 Author ID:1661673 Share Posted September 18 Not answered yet. I wait AdvancedSetup who asked me to upload files Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 18 Root Admin ID:1661777 Share Posted September 18 Again, I have no idea what has transpired from what ever it was that happened to you. If you want to know what happened then please hire a Forensic analyst now. The more you play with or work on the computer the harder it will be to track down what happened. I'm not aware of anyone or any company that provides free forensic analysis. If you want to attempt data recovery, please do it now. The more you work on or with the computer the harder it will be to recover files. If you're going to hire a forensic analyst then do not attempt file recovery at this time. The following link contains software links for file recovery Please let me know what you'd like to do Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 19 Root Admin ID:1662017 Share Posted September 19 The user has decided to format and reinstall Windows. I'll go ahead and close the topic now. Please try to address some of the items below to help prevent future threats. Make sure you setup a backup routine to an external USB drive as well. Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal Link to post Share on other sites More sharing options...
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