Shadower Posted September 12 ID:1660439 Share Posted September 12 Hi there, I always seem to find duplicates of the following: Docs Sheets Youtube Slides Gmail I don't use sheets. When I delete a duplicate, an extra chrome profile gets created Its all under chrome when I search it in settings Can anyone help? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 12 Root Admin ID:1660612 Share Posted September 12 STOP using Google Chrome 😁 Okay, please RESTART the computer @Shadower and get us some NEW fresh logs Scan with Malwarebytes https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/ Scan with AdwCleaner https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Link to post Share on other sites More sharing options...
Shadower Posted September 12 Author ID:1660635 Share Posted September 12 Malwarebytes Scan Report 2024-09-12 223158.txt FSS.txt Addition.txt FRST.txt SecurityCheck.txt AdwCleaner[S00].txt Link to post Share on other sites More sharing options...
Shadower Posted September 12 Author ID:1660636 Share Posted September 12 Done. Although I don't see how this relates to my issue Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 12 Root Admin ID:1660639 Share Posted September 12 (edited) Because no one is clairvoyant that I know of. We need logs to see what's going on 😁 We're looking to see if the logs indicate there is some type of fake Google program or add-on as there are many out there that are not valid Google programs. I cannot promise the following will help or not, but I did not find any obvious FAKE Google programs, but I would recommend following the steps below. [ 1 ] Please Uninstall, Update, or otherwise address the following as appropriate for your computer Audacity 3.6.1 v.3.6.1 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332 v.14.32.31332.0 Warning! Download Update Zoom v.5.17.11 (34827) Warning! Download Update [ 2 ] Your DNS Servers: 75.75.75.75 - 75.75.76.76 Please consider changing your default DNS server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Pick just one of these 5 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6 Quad 9 Public DNS IPv4 9.9.9.9 and 149.112.112.112 IPv6 2620:fe::fe and 2620:fe::9 (one of the best for most users) Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Server https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed [ 3 ] Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\ayaan\Desktop\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt [ 4 ] Please follow the directions from the following topic for a more extensive article on cleaning Google Chrome Resetting Google Chrome to clear unexpected issues Thank you Edited September 12 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
Shadower Posted September 12 Author ID:1660644 Share Posted September 12 Is it necessary to reset DNS or just recommended? Link to post Share on other sites More sharing options...
Shadower Posted September 12 Author ID:1660646 Share Posted September 12 Also I forgot to tell ya, but I deleted all the duplicates and the profiles it made. Should I still run the fix? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 13 Root Admin ID:1660656 Share Posted September 13 (edited) Recommended, yes do the DNS change. Using your ISP is rarely the best choice as they log every single place you go 24/7/365 and never delete the logs. If you're with them for twenty years they will have a log of every visited site for twenty years. The Quad9 does not log what sites you visit. I would run the fix and do the other suggested steps as there are minor things that do need cleaning, but it's up to you. It's your computer, so your choice. Thank you again Edited September 13 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
Shadower Posted September 13 Author ID:1660660 Share Posted September 13 boom done Fixlog.txt Link to post Share on other sites More sharing options...
Shadower Posted September 13 Author ID:1660661 Share Posted September 13 Also, do you wanna remove the part where you mention my DNS servers, the paranoia within me thinks that someone is gonna do sum with that lol. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 13 Root Admin ID:1660666 Share Posted September 13 The fix ran well. The following program keeps faulting though over and over. hp-plugin-executor Application errors: ================== Error: (09/12/2024 05:37:53 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY) Description: Faulting application name: hp-plugin-executor.exe, version: 4.1.61271.0, time stamp: 0x66b6a8a7 Faulting module name: hp-telemetry-hw-info-collector.dll, version: 4.0.61265.0, time stamp: 0x66b6853e Exception code: 0xc0000005 Fault offset: 0x000000000001e211 Faulting process id: 0x0x95c Faulting application start time: 0x0x1db055bfbb58ff4 Faulting application path: C:\Program Files\HP\HP One Agent\hp-plugin-executor.exe Faulting module path: C:\ProgramData\HP\Telemetry\collectors\hp-telemetry-hw-info-collector_ver_4.0.612650\hp-telemetry-hw-info-collector.dll Report Id: 941e69df-a3c7-422b-a108-27b0e207c130 Faulting package full name: Faulting package-relative application ID: There is no need to remove the DNS entry. There is nothing anyone can do about it to attack or bother anyone. It's just a site you and millions of other use to make DNS calls. If there is nothing else, we should be done here? Link to post Share on other sites More sharing options...
Shadower Posted September 13 Author ID:1660669 Share Posted September 13 Yea we should, I would like to know if that faulting application affects my system Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 13 Root Admin ID:1660680 Share Posted September 13 All faults do effect the system as it normally will orphan a memory space that may or may not be recovered by the system until a reboot. I would investigate with HP Support if needed to see how you can get that fixed. Possibly reinstalling the HP software may fix it, not really sure though. Link to post Share on other sites More sharing options...
Shadower Posted September 13 Author ID:1660903 Share Posted September 13 What happens if I leave it as it is? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 14 Root Admin ID:1660926 Share Posted September 14 I suppose it continues to fault and not work. If you're all set and not bothered by it then we can close up the this topic Link to post Share on other sites More sharing options...
Shadower Posted September 14 Author ID:1660929 Share Posted September 14 Ye you can close. Thanks man. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 14 Root Admin ID:1660975 Share Posted September 14 Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well. Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them. Take care and stay safe out there. Try to follow as much of the advise below as you can as well. Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. You can close it. We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal Link to post Share on other sites More sharing options...
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