tauntauntonic Posted September 9 ID:1660025 Share Posted September 9 I would like to submit the following software for whitelisting. We have had some customers complain of false positives in recent weeks for malware when installing our apps: Most recent version of our apps are here: https://www.imvu.com/next/download/latest https://create.imvu.com/imvu-studio-download/ Direct links: https://creator-tool.imvu.com/creator-tool/win32/1.31.20/IMVU-Studio-1.31.20.exe https://electron-client.imvu.com/electron-client/win32/13.13.1/IMVUApp-BETA-13.13.1.exe https://creator-tool.imvu.com/creator-tool/darwin/1.31.20/IMVU-Studio-1.31.20.dmg https://electron-client.imvu.com/electron-client/darwin/13.13.1/IMVUApp-Desktop-13.13.1.dmg Link to post Share on other sites More sharing options...
tauntauntonic Posted September 9 Author ID:1660026 Share Posted September 9 Here's a recent screenshot from a customer... Link to post Share on other sites More sharing options...
Staff cli Posted September 9 Staff ID:1660067 Share Posted September 9 (edited) Thanks for reporting, additional whitelisting will be added. Can you have the customer provide logs? The directions are listed here. (https://support.malwarebytes.com/hc/en-us/articles/360039025553-Gather-diagnostic-logs-with-the-Support-Tool-for-Windows) I am trying to figure out why the initial whitelisting did not work for the customer. Thanks. Edited September 10 by cli Link to post Share on other sites More sharing options...
tauntauntonic Posted September 17 Author ID:1661562 Share Posted September 17 Here ya go. Thank you! mbst-grab-results.zip Link to post Share on other sites More sharing options...
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