ablober Posted September 9 ID:1659867 Share Posted September 9 Ive viewed other forums, tried using the support tool and cleaning it but all i get is "unable to clean or repair, tamper protection is enabled" and i cant disable it because i dont know the password. Any help would be greatly appreciated! Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted September 9 Staff ID:1659868 Share Posted September 9 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
ablober Posted September 9 Author ID:1659869 Share Posted September 9 Nothing the bot gives me helps. Link to post Share on other sites More sharing options...
Porthos Posted September 9 ID:1659870 Share Posted September 9 @ablober What version of Malwarebytes 4 or 5? Link to post Share on other sites More sharing options...
ablober Posted September 9 Author ID:1659871 Share Posted September 9 5.1.10.127 Link to post Share on other sites More sharing options...
Solution Porthos Posted September 9 Solution ID:1659872 Share Posted September 9 Just now, ablober said: 5.1.10.127 Just uninstall Malwarebytes like any other Windows program. Then you can reinstall and make sure to not reenable tamper protection. Link to post Share on other sites More sharing options...
ablober Posted September 9 Author ID:1659873 Share Posted September 9 I cant uninstall it because i dont know the password to tamper protecctions, which wont allow me to close it to uninstall it. Link to post Share on other sites More sharing options...
Porthos Posted September 9 ID:1659874 Share Posted September 9 Just now, ablober said: I cant uninstall it because i dont know the password to tamper protecctions, which wont allow me to close it to uninstall it. Restart the computer then just uninstall it like I said. Link to post Share on other sites More sharing options...
ablober Posted September 9 Author ID:1659875 Share Posted September 9 I restarted my computer, went to unistall it and it asked for the password. Link to post Share on other sites More sharing options...
ablober Posted September 9 Author ID:1659876 Share Posted September 9 Nevermind i figured it out thanks for the help 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 9 Root Admin ID:1659892 Share Posted September 9 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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