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Help removing trojan

Turtleton
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1PW

1PW

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Hello @Turtleton and :welcome::

The valuable attachments are greatly appreciated and result in the best results when run with the greatest care using the exact procedures that follow.

Let us get the information to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

 

Let us go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process.

Then, sequentially follow each step in the order provided. Unless otherwise asked, please attach all logs.

 

Please make the following system changes:  Please pay close attention to the instructions in all the following links.

  • If you have not done so already, Enable System Protection and create a NEW System Restore Point.
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed.
  • Disable-Fast-Startup.
  • Show-Hidden-Folders-Files-Extensions.

Please run the following scans:  Please pay close attention to the instructions in all the following links.

  1. Click the following link and run a Scan with AdwCleaner Alternative AdwCleaner download.
  2. Click the following link and run a Scan with Malwarebytes Alternative MB5 download. Please check for application and Update Package updates.
       RESTART the computer
  3. Click the following link and run a Scan with Farbar Recovery Scan Tool.
     

Example image of where to click to attach the 5 files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you.

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Thank you for the logs @Turtleton

Please run the following steps

 

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

Adobe AIR (discontinued by Adobe in 2019)
Java 8 Update 271 (very old and possibly compromised version) 

 

[ 2 ]

Your DNS Servers: 75.75.75.75 - 75.75.76.76   

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 5 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

  • Quad 9 Public DNS  IPv4  9.9.9.9 and 149.112.112.112  IPv6  2620:fe::fe  and  2620:fe::9  (one of the best for most users)
  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b


The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\<user>\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

 

[ 4 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the General tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

 

[ 5 ]

Please get me NEW fresh logs after the restart in step 4

 

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/


Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/


Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/


Scan with Malwarebytes
https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/

 

 

 

 

 

 

 

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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Please Uninstall, Update, or otherwise address the following as appropriate for your computer

  1. 7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one.
  2. AMD Software v.19.10.28 Warning! Download Update
  3. Adobe Acrobat (64-bit) v.24.002.20991 Warning! Download Update | ^Please run Acrobat Reader DC and go Help - Check for updates...^
  4. Discord v.0.0.309 Warning! Download Update
  5. Google Chrome v.128.0.6613.84 Warning! Download Update
  6. Google Drive v.1.0 Warning! Download Update
  7. Microsoft Edge WebView2 Runtime v.127.0.2651.105 Warning! Download Update | Uninstall old version and install new one.
  8. Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
  9. Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
  10. NVIDIA GeForce Experience 3.28.0.417 v.3.28.0.417
  11. VLC media player v.3.0.8 Warning! Download Update
  12. Zoom v.5.7.4 (804) Warning! Download Update


Please Uninstall the following

  • Microsoft Silverlight v.5.1.50918.0 Warning! This software is no longer supported.


Then RESTART the computer and check for Windows Updates and install any found

 

 

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AdvancedSetup

AdvancedSetup

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Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well.

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

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