Wukong is being blocked from opening on Steam, Malware.AI.3348615374

[itsdoogle]

It is blocking the games main .exe named "b1.exe" from opening the game, the name the pop-up gives is Malware.AI.3348615374

[itsdoogle]

Black Myth: Wukong to be specific

[David H. Lipman]

As requested, please post a log extracted from the product.  A declaration name and on a file name is not enough to go by.

Thank you.

[itsdoogle]

Where would I get the log sorry?

[David H. Lipman]

I am not sure, you have the business product from a used PC and that is why I suggested to wipe and reinstall the OS.

Edited August 26 by David H. Lipman
Edited for content, clarity, spelling and/or grammar

[itsdoogle]

Any recommendations on where I could follow instructions on how to do that?

[Porthos]

Please zip and attach any detected files.

Please see the following on how to zip files if needed.

https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5

You can alternatively upload the file to Virus Total and provide the link to the scan results.

[itsdoogle]

3 minutes ago, Porthos said:

Please zip and attach any detected files.

Please see the following on how to zip files if needed.

https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5

You can alternatively upload the file to Virus Total and provide the link to the scan results.

Here is the link to the Virus Total results. https://www.virustotal.com/gui/file/430984d024dd625909c3948f48c6eb0bbcf983efe2a0050c13f6c29b35d5e9d8

Alternatively this is the search code you can look for: 430984d024dd625909c3948f48c6eb0bbcf983efe2a0050c13f6c29b35d5e9d8

Also find attached the zipped game .exe file.

b1.zip

[cli]

Thanks for reporting, this will be fixed in 10 minutes.

[itsdoogle]

2 minutes ago, cli said:

Thanks for reporting, this will be fixed in 10 minutes.

Thank you, that is great to hear. Is there anything I should do to get the game to work besides waiting? I really appreciate how great and quick the support is on this website.

[cli]

When I say fixed, I mean you should no longer receive a detection. 

If it has been quarantined, restore the file. If restore doesn't get the game to working again, you may need to reinstall it. 

[David H. Lipman]

@cli

Is that possible on Endpoint with Tamper Protection enabled?

[itsdoogle]

YOU FIXED IT! I CAN PLAY!!! I LOVE YOU <3

[cli]

Oh sorry. I was thinking this was consumer product.

[cli]

Ok, I'm glad it's fixed for you. 😊