[ RESOLVED ] mbst-grab-results.zip not created on Desktop. Where is it?

[Wman]

Hi, in Windows, I used the MB support tool v1.9.12.1020 as a starting point to extract some log files. I don't have an open support ticket, so I chose Advanced->Gather Logs. After it ran for a while, it ended with a pop-up that said that mbst-grab-results.zip has been created on my Desktop. 

Except that it wasn't. There is no mbst-grab-results.zip on my desktop.

Does anyone know where it would have placed this file, if not on my desktop?

Alternatively, is there any reason why the support tool might have NOT written mbst-grab-results.zip?

Thank you

[AdvancedSetup]

Hello @Wman

It's actually on the Public Desktop but that too normally shows on your desktop as well

If you're having issues, please do the following

 

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:  Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans:  Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
    

Example image of where to click to attach files when posting your reply

 

Thank you

 

[Wman]

Thank you Mr./Ms. Root Admin. In fact your initial comment, "It's actually on the Public Desktop but that too normally shows on your desktop as well," was the answer.

I was not finding the .zip file when I looked at my desktop in Windows Explorer. But the (excellent) Chat agent suggested I look for the file on my actual desktop, i.e. on the display screen after minimizing all other windows. And there it was!

I thought the discrepancy might have arisin from some misguided policy on Microsoft's part to hide .zip files on the desktop. But in fact it was hiding that particular .zip file only, and only when looking for it in my own personal Desktop Folder, because in fact it was not in my own  personal Desktop Folder!

Thanks to you both for your insights.

 

[AdvancedSetup]

Closing this topic as it's been resolved.