SIREslam1 Posted August 17 ID:1655631 Share Posted August 17 hi dears kindly need a fix file for the below additional and frst log your support is highly appreciate , Addition.txt FRST.txt Link to post Share on other sites More sharing options...
1PW Posted August 17 ID:1655633 Share Posted August 17 Hello @SIREslam1 and : 1.) Please relate, what is the issue you perceive? 2.) If malware is indicated, some likelihood exists, your topic may be moved to a more appropriate subforum. Thank you. 1 Link to post Share on other sites More sharing options...
David H. Lipman Posted August 17 ID:1655637 Share Posted August 17 Thread moved to Windows Malware Removal Help & Support 1 Link to post Share on other sites More sharing options...
1PW Posted August 17 ID:1655638 Share Posted August 17 Hello @SIREslam1: If you are blocked from downloading a requested diagnostic, please try the specified alternate source. Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then sequentially follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention to the instructions in all the following links. Click the following link and run a Scan with AdwCleaner Alternative AdwCleaner download Click the following link and run a Scan with Malwarebytes Alternative MB5 download Please check for application and Update Package updates. RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach the 5 files when posting your reply Link to post Share on other sites More sharing options...
SIREslam1 Posted August 17 Author ID:1655678 Share Posted August 17 Hello there , I am experiencing a connection issue that prevents me from accessing any antivirus software. I downloaded Malwarebytes from another computer and scanned my PC , but the problem persists . I found a pervious topic on this forum and downloaded suggested app. I have attached the logs in the hopes of finding a solution to this issue and confirming that my PC is no longer infected. Thank you for your assistance Link to post Share on other sites More sharing options...
1PW Posted August 17 ID:1655703 Share Posted August 17 Hello @SIREslam1: Please attach/post the five (5) requested files. Thank you. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 18 Root Admin ID:1655802 Share Posted August 18 Hello @SIREslam1 Please run the scans and attach the logs and we'll be happy to assist you. Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Scan with Malwarebytes https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/ Scan with AdwCleaner https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/ Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 24 Root Admin ID:1656867 Share Posted August 24 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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