Malware situation

[slimez246]

Hello!

Recently, I downloaded something to my computer, (can't remember what) and I have since then permanently deleted the files. Before, I was using McAfee, and it didn't detect anything. However, a few days later, nearly all of my accounts have been stolen, most of which I was able to recover. I promptly installed Malwarebytes, ran several scans and seemingly got rid of any trace of the virus. Today, however, I got a critical security alert from Google saying there was suspicious activity on my computer, and it has since logged it out of Google. However, I got the alert at 4 AM while I was asleep and my computer was turned off.

What should I do? Thank you in advance.

[1PW]

 

Hello @slimez246 and

 

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:  Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans:  Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool  
    

Example image of where to click to attach 5 files when posting your reply

 

Thank you.

[slimez246]

I will run the scans as soon as I can, will probably be able to in around 4 hours

[1PW]

Hello @slimez246:

Help will be here when you're ready. Please read carefully and reply when you have all 5 files.

Thank you.

[AdvancedSetup]

Thank you @slimez246

Please attach the logs when ready

 

[slimez246]

AdwCleaner[S00].txtAdwCleaner[C00].txtMalwarebytes Scan Report 2024-08-15 205008.txtFRST.txtAddition.txt

Here are the scans, sorry it took so long

[AdvancedSetup]

Thank you for the logs @slimez246

 

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Ethan Cronen\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[slimez246]

Here is the log.Fixlog.txt

[AdvancedSetup]

Thank you for the log @slimez246 

The fix ran well overall and also found and corrected some other Windows issues

 

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please run the following and we'll see if it finds anything.

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

 

 

 

[slimez246]

Here is the log. cureit.log

[AdvancedSetup]

Great, the Dr. Web Cureit scanner found no threats  @slimez246

 

Please RESTART the computer and get me the following NEW, fresh logs

 

 

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

 

 

 

 

 

[slimez246]

Here are the logs.

SecurityCheck.txt FSS.txt Addition.txt FRST.txt

[AdvancedSetup]

Please Uninstall, Update, or otherwise address the following as appropriate for your computer  @slimez246

1. 7-Zip 24.04 (x64) v.24.04 Warning! Download Update | Uninstall old version and install new one.
2. AMD Software v.24.5.1 Warning! Download Update
3. Adobe AIR v.50.2.1.1 Warning! This software is no longer supported. Please uninstall it.
4. Audacity 3.3.3 v.3.3.3 Warning! Download Update
5. BitTorrent v.7.11.0.46591 Warning! Ad-supported P2P-client.
6. Discord v.1.0.9008 Warning! Download Update
7. GIMP 2.10.32-1 v.2.10.32 Warning! Download Update
8. GIMP LqR Plug-In v.PlugIn: 0.7.1 - Lib: 0.4.1 Warning! Download Update
9. Git v.2.40.0 Warning! Download Update
10. GitHub Desktop v.3.3.5 Warning! Download Update
11. HandBrake 1.6.1 v.1.6.1 Warning! Download Update
12. Microsoft Edge WebView2 Runtime v.127.0.2651.98 Warning! Download Update | Uninstall old version and install new one.
13. Microsoft SQL Server 2005 Compact Edition [ENU] v.3.1.0000 Warning! This software is no longer supported.
14. Node.js v.18.17.1 Warning! Download Update
15. Notepad++ (64-bit x64) v.8.5.6 Warning! Download Update
16. Oracle VM VirtualBox 7.0.6 v.7.0.6 Warning! Download Update
17. Python 3.10.6 (64-bit) v.3.10.6150.0 Warning! Download Update
18. Python 3.11.2 (64-bit) v.3.11.2150.0 Warning! Download Update
19. VLC media player v.3.0.20 Warning! Download Update
20. WinRAR 6.20 beta 3 (64-bit) v.6.20.3 Warning! Download Update
21. Windows Live Essentials v.16.4.3528.0331 Warning! This software is no longer supported.
22. qBittorrent v.4.6.2 Warning! Download Update

Please Uninstall the following

---------------------------- [ UnwantedApps ] -----------------------------
JDownloader 2 v.2.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it
Wondershare Helper Compact 2.6.0 v.2.6.0 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended.

 

Then RESTART the computer and check for Windows Updates and install any updates found

 

Then let me know how the computer is running now and if there are still any signs of infection or any other unresolved issues.

 

Thanks

 

[AdvancedSetup]

The act of torrenting itself is not illegal. However, downloading and sharing unsanctioned copyrighted material is illegal, and there is always a chance of prosecution if caught by the authorities.
Torrenting non-copyrighted material is perfectly fine and is allowed. However, be aware that we have seen increased malware bundled with software downloads over P2P.

Recent Ransomware infections have been seen to encrypt user data so that no one can decrypt the data without the private key.
When sharing files, please keep in mind that you're increasing your system's attack surface area, which can increase the risk of infection.

Scan all files before running them. https://www.virustotal.com

If you don't need or use the P2P software, you should uninstall it.

P2P File-Sharing: Know the Risks
https://www.bankinfosecurity.com/p2p-file-sharing-know-risks-a-737

 

Hidden risks in pirated software https://news.microsoft.com/apac/2019/01/08/hidden-risks-in-pirated-software/
Why You Shouldn't Use Pirated Software (But Why People Still Do) https://www.computer.org/publications/tech-news/trends/why-you-shouldnt-use-pirated-software

 

 

 

[slimez246]

Thank you for the help! I really appreciate it. I've updated everything and it seems to be running well. Again, thank you so much for the help!

[AdvancedSetup]

Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well. @slimez246

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal