Reactivation

[HMP]

Purchased a lifetime license for Malwarebytes. After resetting windows 11, I can't reactivate Malwarebyte. Tried the various ways described on the internet but without success. Can't figure out how to disable the previous install

Edited August 12 by AdvancedSetup
Corrected font issue

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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How to use the Advanced Options:

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   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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10. To uninstall all Malwarebytes Products, click the Clean button.
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[Porthos]

@HMP Please contact support and create a support ticket. They are the only ones that assist you.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

 

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket

 

[HMP]

I don't understand. Can login fine, but cannot delete my previous activation in malewarebyte. Trying to wait a day and see if my previous activation is deleted.

[Porthos]

[HMP]

Hello again
Still having trouble activating Malwarebytes.
Describes here my procedure for activating Malwarebytes.
My activation code consists of license id and license key. That's why I downloaded Malwarebytes v. 4.6.14.402 from your link. In Malwarebytes v.4.6.14.402, I use activate subscription to enter the license id and license key but get the feedback You've hit your device limit. I then go into account under settings in Malwarebytes and deactivate existing subscription, try again with activate subscription without success, same pub up You´ve hit your device limit. Tried waiting a day after disabling existing subscription in Malwarebytes but no luck still unable to subscribe Malwarebytes. I need to deactivate my previous subscription but how.

[Porthos]

You have to deactivate the license in your my.malwarebytes.com account before you can activate it again.

https://support.malwarebytes.com/hc/en-us/articles/360038522574-Deactivate-device-from-your-subscription

Deactivate the device in your Malwarebytes account

A Malwarebytes account login is required to perform the steps below. To create a login, see Create your Malwarebytes Account.

1. Sign in to your account. 
2. Click Subscriptions  in the sidebar to go to the Subscriptions page.
3. On the Subscriptions page, click the three dotsnext to your subscription.
4. Click Manage devices.
5. In the pop-up, find the device under Activated devices.
6. Click the three dotsnext to the device.
7. Click Deactivate.
8. Click Deactivate again to confirm your choice.

Again here are the screenshots of what it looks like in your account.

[HMP]

There is no subscription of my Malwarebyte on my account so I can't deactivate from there. Malwarebyte has worked fine from v.4 to v.5, with all updates for a long time. The problem occurred after I reset Windows 11.

[Porthos]

2 minutes ago, HMP said:

The problem occurred after I reset Windows 11

You have to deactivate first before resetting. If the license is not in your account you can TRY to add it, If you can't do that you will need to contact support like I first posted and create a support ticket.

Add a license to your Malwarebytes Account

 

If you purchased your product from a physical retail store or another website, we recommend you create a Malwarebytes account login and register your license. Registering your license allows you to manage your subscription and devices, and deactivate your license from a device.

To register your license key, complete the following steps.

1. Sign in to your account.
2. Click Subscriptions in the sidebar to go to the Subscriptions page.
3. On the Subscriptions page, scroll to the bottom of the list of your current subscriptions.
4. Click Link an existing subscription.
5. In the Register a license pop-up window, enter your license key exactly as provided.
   • Note: If your subscription came with a License ID, click the check box, then enter your License ID.
6. Click Register to add the license key to your account.

[AdvancedSetup]

If you're unable to create your My Account or unable to add your license or having issues activating the license then please create a support ticket and one of our agents will be happy to assist you

 

 

@HMP Please contact support and create a support ticket. They are the only ones that assist you.

On the bottom of this support page

https://support.malwarebytes.com/hc/en-us/

 

Just type in "Create Ticket" it will ask you some questions and follow along and it will make the ticket