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[ RESOLVED ] Acronis True Image 2025 & Malwarebytes Premium

bikemanAMD
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bikemanAMD

bikemanAMD

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Ok Issue been having since July 16th 2024---Which is when it gets to End of Backup It displays Last Backup has Stopped,  Restarting in like 1 minute, proceeds to do 5 incrementals at once. 

 

Been working with Acronis support since July 20th, with not much progress

Currently after running DiskPart Clean All on WD My Book 8TB, In Process of Full Format right now, but i can attempt any possible fixes on PC 2 Gaming Laptop, and then see if drive backs up properly when drive is done formatting or early tomorrow whichever the case ends up being.

 

Been working on this daily since lol

**PS during Middle of Troubleshooting with Acronis did purchase  from MS App Store Upgrade to Windows 11 Pro edition as i wanted Remote Desktop like my old desktop,  not sure if that messed anything up or not

Not sure if a setting in Malwarebytes Premium or Exclusion can solve this issue or not, but wiling at this point to try anything, heck i clean installed PC 2 last night, and still occured

 

post backup completion screen.png

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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bikemanAMD

bikemanAMD

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Roboform picked out this one, thinks i need to clean up Roboform to make sure i only have 1

Now what i do lol...don't wanna end up with creating 2 topics on same thing nor violate any rules at all

 

 

Edited by bikemanAMD
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bikemanAMD

bikemanAMD

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Ok was starting to panic there lol

I got alot of accounts probably to clean up on various sites lol to tell truth lol, my roboform password manager list is so long lol

Resumes working on the exclusions, then will do same on PC 2 Gaming Laptop and see if make any progress lol,  Drive format currently  at 36 Percent

 

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bikemanAMD

bikemanAMD

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Seagate External in Enclosure

Hooked up to PC 2 with Malwarebytes Quitted

"Backup has Completed successfully"    

for very first time since July 16th lol

 

So i imagine will be same results on PC 1 later on with original backup drive lol, maybe just with the exclusions set in Malwarebytes on PC 1 i can hope lol

**think i paniced to get ready for 24H2, and was like wanted  a 3 computer subscription that would get updates in case any updates needed for Windows 11 24H2 for main PC lol**  previously did have a Home License to Maricum for 4 PC's, with 3 in use

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Porthos

Porthos

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2 minutes ago, bikemanAMD said:

**think i paniced to get ready for 24H2, and was like wanted  a 3 computer subscription that would get updates in case any updates needed for Windows 11 24H2 for main PC lol**  previously did have a Home License to Maricum for 4 PC's, with 3 in use

24h2 is going to be more of an update than 23h2 was last year. I am taking precautions as well for myself and my clients.

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bikemanAMD

bikemanAMD

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I can try that with Main PC shortly here, or whenever this WD My Book 8TB finishes its full format task.   so far i'm just happy 1 Machine worked successfully despite i had to close Malwarebytes to get it to be successful for first time since July 20th 

 

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bikemanAMD

bikemanAMD

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Is there anything else i need to do in this matter?  Besides Sort out the Account issue on the forums here,   i did not realize i even had 2 accounts honestly   

Or if Mods want to, can delete this topic, and i'll post on proper account to get this Acronis & Malwarebytes issue fully sorted

 

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David H. Lipman

David H. Lipman

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@kjl

We realize that there is an issue with Acronis and MBAM.  But replying to other's threads doesn't help.

Instead please start your own thread with the logs requested by @Porthos

These logs can be used by the developers to fix the issue.  Keeping separate threads each with logs is the best way to help this issue get resolved.

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Porthos

Porthos

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@bikemanAMD

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup  Windows 8,10 or 11 only.<<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply


image.png.79d4442a821713608fa60808a98c2e69.png 

image.png.98d86a6c3017d2bbba48877ea4f6ba45.png

Thank you

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bikemanAMD

bikemanAMD

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Posted (edited)

Well the Backups still failed even with the exclusions in Malwarebytes 5 Premium,   If i close Malwarebytes by clicking on Quit Malwarebytes, then it shows at end of Acronis True Image 2025 Backup---Backup has Completed successfully instead of Last Backup was stopped, restarting in 1 minute message that it was showing all the time on each backup

I guess the other exclusions for SecondLife Firestorm Viewer 64bit are working, not sure why there not for Acronis though, i excluded every Acronis Exe file i could find, and Every Single Folder to see if i could get it working properly 

 

Edited by bikemanAMD
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